Staff Implementation Engineer (Remote)

Stryker Group; San Antonio (TX); Remote; USD 87,000 - 144,000; Full time

Job summary

A leading company is seeking a Staff Implementation Engineer to execute technical planning and implementation of on-premise communication solutions in healthcare settings. You will collaborate with clinical teams and support customer environments to ensure successful deployments and integrations, using your expertise in healthcare IT and technical support.

Qualifications

• 4+ years of relevant experience in customer-facing technical roles.
• Demonstrated ability with integrations in healthcare.
• Ability to deploy technology in the healthcare market.

Responsibilities

• Integrate Vocera solutions with external systems.
• Train customer technical staff on maintaining Vocera solutions.
• Create test plans and troubleshoot environments.

Skills

HL7 integrations

Healthcare IT interoperability

TCP/IP networking

Security fundamentals

Structured implementation methodologies

Education

B.S. in Computer Science or related field

Tools

VMWare vCenter

Nagios Zabbix

Ansible

Citrix ADC / NetScaler

F5 Big IP

Job description

The Staff Implementation Engineer will execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. In this role you will plan, architect, install, configure, test, and validate Vocera communications solutions; this includes supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the system software, and performing end-to-end system testing.

What you will do:

• Integrate the Vocera solution with external systems (such as phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware)

• Transfer knowledge to our customer’s technical staff to enable them to successfully maintain Vocera solutions; train the customer system administrator and help desk staff

• Create test plans, troubleshoot customer environments, and optimize the performance of the Vocera system

• Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements

• Coordinate activities effectively with internal cross functional teams

• Effectively communicate project status to stakeholders in a timely, consistent, and clear manner
• Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.

• Protect the security of medical or sensitive records to preserve their confidentiality

What you need:

Required

• B.S. in Computer Science or related field or equivalent degree

• 4+ years of relevant experience in a customer-facing technical services or support
• Demonstrated ability with HL7 integrations or healthcare IT interoperability

Preferred:

• Prior VMWare vCenter experience in large production environments; working knowledge of the supporting infrastructure (blade server systems, storage arrays, networking equipment) associated with creating and supporting modern virtualized data centers

• Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar is a plus

• Experience with TCP/IP networking & security fundamentals as well as network load balancers (Citrix ADC / NetScaler or F5 Big IP)

• Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems

• Prior experience integrating nurse call and/or patient monitoring systems

• Ability to deploy technology in the healthcare market is highly desired

$87,600 - $143,600 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location.Individual pay is based on skills, experience, and other relevant factors.