Manager, Practice Solutions – Transactional

Jobtailor

California (MO)

On-site

USD 120,000 - 170,000

Full time

14 days+

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Job summary

Jobtailor is seeking a Change Management & Technology Adoption specialist to drive adoption of legal tech across the firm. You will partner with lawyers, practice groups, and business professionals to understand workflows, identify use cases, and build practical adoption plans.

You will develop training programs, user guides, and success metrics, coordinate cross-functional implementations, and monitor utilization to improve efficiency and client service.

Qualifications

Bachelor’s degree or equivalent professional experience.
3+ years in change management or legal tech adoption.
Experience in law firms or legal departments.
Ability to guide professionals through technology change.
Strong stakeholder management and training skills.
Translate user needs into practical use cases.
Prosci or ADKAR training preferred.
Familiarity with legal technology and workflows.
Experience using adoption data to improve utilization.
Experience coordinating cross-functional projects.

Responsibilities

Develop and execute adoption strategies for assigned technologies.
Identify use cases that improve efficiency and client service.
Provide training, coaching, and workflow guidance.
Coordinate change-management activities across product launches.
Monitor adoption and address usability issues.
Serve as product owner for legal tech portfolio.
Develop roadmaps and maintain a product backlog.
Collaborate with stakeholders across firm functions.

Skills

Change Management

Technology Adoption

Training Development

Workflow Documentation

User Testing

Implementation Planning

Product Roadmap Development

Utilization Monitoring

AI-Enabled Tools Support

Legal Workflows

Education

Bachelor’s degree or equivalent professional experience

Job description

Develop and execute adoption strategies for assigned technologies, Transactional practices, and offices
Understand lawyer and business-professional workflows, challenges, and priorities
Identify technology use cases that improve efficiency, quality, consistency, collaboration, and client service
Provide targeted training, communications, coaching, and workflow guidance
Identify and address barriers to technology adoption
Build relationships with practice leaders, product champions, and stakeholders
Coordinate change-management activities across product launches, enhancements, and transformation initiatives
Support responsible use of AI-enabled tools in accordance with firm policies, client obligations, and professional standards
Develop and deliver practical, use-case-based training through sessions, demonstrations, workshops, office programs, coaching, and individual support
Create user guides, workflow documentation, examples, and self-service resources
Lead or coordinate implementation of assigned technology solutions
Develop implementation plans covering engagement, testing, communications, training, launch, and post-launch support
Coordinate cross-functional implementation activities across firm teams
Facilitate user testing and workflow validation
Monitor utilization and address adoption, workflow, and usability issues
Serve as product owner for an assigned portfolio of legal technology and AI-enabled applications
Develop product roadmaps, gather and prioritize requirements, and maintain a product backlog
Coordinate releases, configuration changes, testing, communications, and training
Resolve product, integration, performance, and usability issues with internal teams and vendors
Engage Transactional practice leaders, lawyers, associates, professional support lawyers, and business professionals
Conduct interviews, workshops, surveys, and workflow reviews
Define and monitor adoption and utilization measures
Provide regular updates and recommendations to the Director, Practice Solutions and stakeholders
Partner with Knowledge Management, Innovation, Data Science, AI Engineering, Technology, Talent Development, Risk, Information Security, Privacy, Procurement, Finance, and Legal teams
Maintain vendor relationships and coordinate vendor support, updates, roadmap discussions, and issue resolution
Support product evaluations, pilots, renewals, and commercial reviews
Maintain awareness of developments in legal technology and AI

Requirements

Bachelor’s degree or equivalent professional experience
Three or more years of experience in change management, technology adoption, legal technology, training, or a related field
Experience working in a law firm, legal department, legal technology company, or professional services environment
Proven ability to guide professionals through technology and workflow change
Strong stakeholder management, facilitation, training, communication, and project-management skills
Ability to translate user needs into practical use cases and adoption plans
Experience leading technology adoption within a law firm or legal environment preferred
Experience supporting lawyers, practice groups, or geographically distributed teams preferred
Formal change-management training, such as Prosci or ADKAR preferred
Familiarity with legal technology and legal workflows preferred
Experience using feedback and adoption data to improve utilization preferred

Core Competencies

Demonstrates expertise in change management and technology adoption within legal environments, focusing on stakeholder engagement, training, and the development of practical use cases. Proficient in coordinating cross-functional teams and implementing technology solutions to enhance efficiency and client service.

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