Software Engineering Manager – Customer Care, Aftersales

Jobtailor

Missouri

On-site

USD 140,000 - 190,000

Full time

14 days+

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Job summary

Jobtailor in the United States is seeking a Senior Engineering Manager to lead a team responsible for CCA Order Entry and Retail Inventory applications. You will guide engineering execution across delivery, stability, and modernization while collaborating with product, architecture, and cybersecurity teams.

This role emphasizes hands-on guidance, PR reviews, and driving cloud migration, observability, and DevSecOps practices.

Qualifications

Experience leading software engineering teams in enterprise environments.
Hands-on with code reviews, debugging, design collaboration, and implementation support.
Experience delivering and supporting business-critical applications.
Strong understanding of modern software practices including CI/CD, observability, secure development, and production support.
Ability to lead cross-functional delivery across product, architecture, operations, and stakeholders.
Excellent communication and people leadership skills.

Responsibilities

Lead a team responsible for CCA Order Entry and Retail Inventory applications, including RIM, PWB+/POEM, and related order visibility capabilities.
Contribute directly within code repositories through pull request reviews, debugging, and selective hands-on development.
Own engineering execution across delivery, production stability, modernization planning, support readiness, and continuous improvement.
Partner with product, business, architecture, platform, cybersecurity, operations, and peer engineering teams to deliver reliable, scalable software solutions.
Drive technical strategy for cloud migration, platform simplification, resiliency improvements, and AI-enabled capabilities.
Build strong engineering practices across agile delivery, DevSecOps, observability, incident response, release management, and quality engineering.
Coach and develop engineers through clear expectations, regular feedback, performance management, and growth opportunities.
Establish accountability for delivery commitments, technical health, operational metrics, and customer impact.
Translate complex business processes into clear engineering priorities and execution plans.
Improve system reliability and incident readiness for business-critical platforms using production insights, metrics, and root-cause analysis.
Work directly with CCA business and IT stakeholders to align engineering work with operational and commercial priorities.
Communicate clearly with leaders on delivery status, risks, staffing, and technical strategy.

Skills

Team Leadership

Cloud Migration Strategy

Agile Delivery

CI/CD Implementation

Cross-Functional Collaboration

Prioritization

Communication

Performance Management

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Software Engineering

Bachelor’s Degree in Information Systems

Bachelor’s Degree in Cybersecurity

Tools

CI/CD Pipelines

Observability

Production Support

Code Review

Job description

Lead a team of software engineers responsible for CCA Order Entry and Retail Inventory applications, including Retail Inventory Management (RIM), Parts Workbench Plus (PWB+/POEM), and related order visibility capabilities.
Contribute directly within code repositories through pull request reviews, code-level guidance, debugging, and selective hands-on development.
Own engineering execution across application delivery, production stability, modernization planning, support readiness, and continuous improvement.
Partner with product, business, architecture, platform, cybersecurity, operations, and peer engineering teams to deliver reliable, scalable software solutions.
Drive technical strategy for cloud migration, platform simplification, resiliency improvements, and AI-enabled capabilities.
Build strong engineering practices across agile delivery, DevSecOps, observability, incident response, release management, and quality engineering.
Coach and develop engineers through clear expectations, regular feedback, performance management, and growth opportunities.
Establish accountability for delivery commitments, technical health, operational metrics, and customer impact.
Translate complex business processes into clear engineering priorities and execution plans.
Improve system reliability and incident readiness for business-critical platforms using production insights, metrics, and root-cause analysis.
Work directly with CCA business and IT stakeholders to align engineering work with operational and commercial priorities.
Communicate clearly with leaders on delivery status, risks, staffing, and technical strategy.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Information Security, Cybersecurity, or a related technical field, or equivalent practical experience.
Experience leading software engineering teams in an enterprise environment with the ability and willingness to remain technically hands-on.
Experience contributing directly to codebases through code reviews, debugging, design collaboration, and implementation support.
Experience delivering and supporting business-critical applications.
Strong understanding of modern software engineering practices, including CI/CD, testing strategy, observability, secure development, and production support.
Experience managing cross-functional delivery across product, architecture, operations, and business stakeholders.
Strong communication, organizational, and people leadership skills.
Ability to lead through ambiguity, prioritize effectively, and drive measurable outcomes.

Core Competencies

Demonstrates expertise in leading software engineering teams, driving technical strategy for cloud migration, and implementing modern software engineering practices. Capable of translating complex business processes into actionable engineering priorities while ensuring system reliability and operational excellence.

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