Implementation Coordinator/Analyst (SaaS, Healthcare)

TeamBuilder; New York (NY); Remoto; USD 70.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) with company match

PTO 15 days + holidays

Remote work environment

Home-office stipend

Descrizione del lavoro

TeamBuilder is a growing healthcare SaaS company focused on modernizing scheduling and workforce management. We seek an Implementation Coordinator/Analyst to help deliver a seamless onboarding experience for enterprise clients.

This role is fully remote within the U.S., reporting to the Implementation Manager, with collaboration across Product and Data teams. Ideal candidates bring strong Excel/Sheets skills and a customer-focused mindset in a fast-paced environment.

Competenze

• 2-5 years of experience in an implementation support or coordinator role.
• Detail-oriented, proactive, and able to manage multiple projects.

Mansioni

• Assist implementation team in gathering and documenting business requirements.
• Support discovery sessions to understand customers' systems and data structures.
• Prepare, clean, and validate customer data for migration or integration.
• Configure platform settings per documented requirements.
• Support testing and validation of configurations and data migration.

Conoscenze

Implementation support

Excel/Google Sheets

Communication

Multi-project management

Strumenti

ETL tools

Descrizione del lavoro

Implementation Analyst

U.S.-Based Applicants Only authorized to work for any U.S. employer (NO Sponsorship Provided)

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to modernize healthcare scheduling and workforce management. We are builders, executors, and big thinkers who want to solve real world problems. We win as one team.

We’re actively looking for an Implementation Coordinator/Analyst who wants to help take the customer experience to the next level.

This role is FULLY REMOTE, though you MUST reside within the U.S..

The ideal candidate thrives in a growing, tight-knit, fast paced environment and has experience onboarding enterprise-level clients efficiently and cost effectively.

It might be a great match if you are:

• Organized and detail-oriented
• A key player on the implementation team in delivering seamless onboarding experience.
• Early/mid-Career, looking to apply your talent in SaaS implementation, healthcare technology, or customer success.
• Highly collaborative focused on aligning product capabilities in direct support of customer requirements.
• A key part in ensuring smooth and successful onboarding experience for customers.

Your Responsibilities:

• Assist implementation team in gathering and documenting business requirements during implementation.
• Support discovery sessions to understand customers' current systems, processes, and data structures.
• Prepare, clean, and validate customer data for migration or integration.
• Configure platform settings and parameters as directed, aligning build to documented requirements.
• Support testing and validation of system configurations and data migration to ensure successful implementation.
• Collaborate with internal technical and product teams to escalat complex issues or propose platform improvements.
• Maintain implementation documentation and process guides; recommend improvements for clarity and efficiency.

Must Haves:

• 2-5years of experience in a implementationsupport or coordinator role.
• Detail-oriented, proactive, and capable of managing multiple projects simultaneously.
• Strong proficiency with Excel or Google Sheets
• Excellent written and verbal communication skills.
• Interest in healthcare operations or SaaS platforms.

Even Better if you have:

• Experience with healthcare-specific platforms (e.g., EMRs/EHRs, WFM tools, scheduling systems, Epic).
• Basic knowledge of data integration tools (e.g., ETL tools) is a bonus.

Other Attributes Which Will Help You Stand Out:

• Strong fit to our culture will include a mix of technical and interpersonal abilities, including curiosity, flexibility, innovation, and loyalty.
• Experience with customer support and project management, preferably in a tech environment.
• Actively seeks to learn (and become a Subject Matter Expert on) the TeamBuilder platform to enable product delivery and customer success.
• Establish effective relationships and maintain a positive, professional attitude in all interactions with both customers and colleagues.

Additional Information:

• Job Type: Full-time, Exempt
• Location: Remote, must be flexible to work across time-zones.
• Reports To: Implementation Manager; Close interaction w/ Product & Data Team.
• Culture: We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success.

Benefits, Compensation, and Perks:

• Competitive salary plus annual performance bonus opportunity
• Equity opportunities for eligible roles
• Robust Medical, Dental, and Vision coverage options with 70% company contribution toward medical premiums (effective 1st of the month following your start date)
• Health Savings Account (HSA) eligible plan options
• 401(k) with 3% company match
• 15 days of PTO plus company holidays
• Fully remote work environment (minimal travel required)
• Employee Assistance Program (EAP)
• Additional Perks such as Tech & wellness reimbursements, home-office set-up, annual company off-site, and a passionate and balanced work environment.

If you're looking for a place where your work matters, your ideas are heard, and your impact is visible, we'd love to meet you.