Implementation Consultant: Elevate Client Success & Solutions

ADP; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

ADP is hiring an Implementation Consultant II to deliver comprehensive ADP solutions and onboarding experiences for clients. You will leverage our training programs and service guidelines while applying business consulting principles to ensure customer success.

The role emphasizes analyzing client systems, guiding clients to the best solutions, and building long-term trust with stakeholders across the project lifecycle.

Qualifications

• At least 3 years of experience working in a client service/customer service environment.
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client towards the best solution for their business needs.
• Analyze existing systems, interface requirements, business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and recommend and implement appropriate solution.
• Build long term relationship and trust.
• Interact/collaborate with ADP associates in sales and customer service.
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise.

Skills

Client service

Business consulting

Analytical skills

Time management

Communication skills

Microsoft Office

Education

Bachelor's degree or equivalent

Job description

ADP is hiring an Implementation Consultant II to deliver comprehensive ADP solutions and onboarding experiences for clients. You will leverage our training programs and service guidelines while applying business consulting principles to ensure customer success.

The role emphasizes analyzing client systems, guiding clients to the best solutions, and building long-term trust with stakeholders across the project lifecycle.