Implementation Consultant

Pavago; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Pavago is seeking an Implementation Consultant to lead end-to-end SaaS implementations, onboarding, deployment, and adoption for diverse clients. You will manage planning, configuration, migration, and integrations while driving measurable business outcomes.

You’ll collaborate with cross-functional teams, translate business needs into technical solutions, and mentor clients through change management in a fully remote role.

Qualifications

• 3+ years of SaaS implementation or technical project management experience.
• Strong English communication and client-facing skills.
• Ability to manage multiple implementations with cross-functional teams.

Responsibilities

• Lead end-to-end SaaS implementations from kickoff to go-live.
• Build and manage project plans, timelines, and milestones.
• Configure workflows, automations, and system permissions.
• Migrate data and coordinate API integrations across platforms.
• Deliver training and enablement to ensure client adoption.

Skills

SaaS Implementations

Project Management

Data Migration

APIs & Integrations

Change Management

Tools

Salesforce

HubSpot

NetSuite

Job description

Implementation Consultant (SaaS, Technical Project Management, System Deployments) – Remote

Position Type: Full-Time, Remote

About the Role

We’re hiring an Implementation Consultant to lead end-to-end SaaS implementation projects and ensure successful client onboarding, deployment, and adoption.

This role combines:

• technical project management
• client-facing consulting
• system configuration
• process optimization
• implementation execution

You’ll work directly with clients to deploy software solutions, configure workflows, migrate data, manage integrations, and drive long-term adoption.

This is not a passive coordination role.

You will own implementations from:
Planning → Configuration → Deployment → Optimization

If you enjoy solving technical challenges, managing complex projects, and helping clients achieve measurable business outcomes — this role is a strong fit.

What You’ll Own

End-to-End SaaS Implementations

• Manage the complete implementation lifecycle from kickoff through go-live

• Build implementation plans, timelines, milestones, and rollout strategies

• Ensure projects are delivered:

  • on time
  • within scope
  • with high client satisfaction

• Coordinate cross-functional stakeholders throughout deployment

Client Consulting & Process Optimization

• Analyze client workflows and operational processes
• Identify implementation requirements and business objectives
• Recommend scalable SaaS configurations and best practices
• Translate business needs into technical solutions and workflows
• Guide clients through implementation decisions and change management

System Configuration & Workflow Automation

• Configure SaaS platforms based on client requirements

• Customize:

  • workflows
  • automations
  • permissions
  • system logic
  • operational processes

• Ensure systems align with business goals and operational efficiency

• Troubleshoot implementation and configuration issues

Data Migration & Integrations

• Manage data migration projects from legacy systems
• Validate and ensure data accuracy and completeness
• Coordinate system integrations and API workflows
• Support platform connectivity and operational syncing across systems
• Identify and resolve migration or integration risks proactively
  Training, Adoption & Client Enablement

  • Deliver onboarding sessions and end-user training

  • Create adoption plans and rollout strategies

  • Develop:

    • SOPs
    • implementation documentation
    • training guides
    • configuration manuals

  • Ensure clients are fully enabled and confident post-launch

  Project Management & Delivery

  • Maintain project trackers, timelines, and implementation dashboards

  • Communicate implementation progress clearly to stakeholders

  • Monitor risks, blockers, and dependencies

  • Coordinate:

    • internal teams
    • technical resources
    • client stakeholders

  • Escalate issues proactively before timelines are impacted

  Testing & Quality Assurance
  • Conduct implementation testing and validation
  • Coordinate User Acceptance Testing (UAT)
  • Ensure workflows, automations, and integrations function properly
  • Validate deployment quality before launch
  What Success Looks Like
  • Smooth and successful SaaS implementations
  • High client adoption and satisfaction rates
  • Minimal post-launch issues or support escalations
  • Accurate and reliable data migrations
  • Organized project documentation and repeatable implementation processes
  • Strong client confidence throughout onboarding and deployment
  What Makes You a Strong Fit
  • Strong technical problem-solving ability
  • Excellent client-facing communication skills
  • Organized and process-driven mindset
  • Comfortable managing multiple implementation projects simultaneously
  • Able to explain technical concepts in simple business language
  • Proactive with risk identification and issue resolution
  • High ownership and accountability throughout project delivery
  Must-Have Requirements
  Experience

  • 3+ years of experience in:

    • SaaS implementation
    • implementation consulting
    • technical project management
    • software deployment
    • onboarding or systems consulting
  Core Skills
  • Experience implementing SaaS platforms and software systems
  • Strong project management and stakeholder coordination skills
  • Business process mapping and workflow analysis experience
  • Excellent written and verbal English communication skills
  • Strong troubleshooting and analytical problem-solving ability
  • Ability to manage multiple client implementations simultaneously
  Technical Knowledge

  • Understanding of:

    • data migration workflows
    • APIs and integrations
    • workflow automation
    • SaaS system configuration
    • implementation testing and QA
  Nice to Have

  • PMP, PRINCE2, Agile, or related project management certifications

  • Experience with enterprise SaaS platforms

  • Familiarity with:

    • Salesforce
    • HubSpot
    • NetSuite
    • ERP systems
    • CRM systems

  • Experience in:

    • customer success
    • onboarding
    • client enablement
    • technical consulting

  • Experience supporting enterprise or mid-market clients

  What a Typical Day Looks Like
  • Meet with clients to review implementation progress and requirements
  • Configure workflows, automations, and platform settings
  • Coordinate integrations and data migration activities
  • Troubleshoot technical or operational issues
  • Run testing and validate implementation quality
  • Update project trackers and timelines
  • Communicate status updates to clients and internal stakeholders
  • Deliver onboarding and training sessions

  In short:
  You ensure SaaS implementations are deployed successfully, adopted effectively, and deliver measurable business value.

  Key Metrics for Success (KPIs)
  • On-time implementation delivery
  • Client satisfaction and adoption rates
  • Accuracy of data migration and system configuration
  • Reduction in post-launch issues and escalations
  • Quality and completeness of implementation documentation
  • Successful completion of onboarding and deployment milestones
  Why This Role Stands Out

  • High-impact client-facing consulting role

  • Ownership of full implementation lifecycle

  • Exposure to complex SaaS systems and enterprise workflows

  • Strong growth path into:

    • Senior Implementation Consultant
    • Technical Project Manager
    • Solutions Consultant
    • Customer Success Leadership

  • Opportunity to work on meaningful business transformation projects

  • Fully remote role with strong ownership and autonomy

  Interview Process
  • Initial Screening Call
  • Recruiter Interview
  • Client Interview
  • Offer & Onboarding
  Apply Now

  If you:

  • enjoy managing SaaS implementations and client deployments
  • thrive in technical project environments
  • can balance consulting, execution, and problem-solving
  • enjoy helping clients successfully adopt new systems

  this role is a strong fit for you.