Implementation Analyst (R-19556)

Dun & Bradstreet; Jacksonville (TX); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Paid sick leave

Education assistance

Volunteer days

401k with company matching

Health insurance

Job summary

Dun & Bradstreet is seeking an Implementation Analyst to lead customer enablement and onboarding for LOB product solutions, ensuring contractual requirements are met from sale through onboarding. You will train customers, manage data migrations, and coordinate with the account team to ensure a smooth transition to ongoing support and renewal.

This role focuses on delivering high-quality onboarding, facilitating customer success, and resolving onboarding roadblocks to enable rapid customer

Qualifications

• Bachelor’s degree and a minimum of 1 year of relevant work experience.
• Ability to understand external data related to LOB use cases.
• Ability to view, extract, transfer, store, recall and manipulate data files.
• Able to communicate (oral & written) to a variety of customer audiences.
• Able to train and transfer knowledge and skills to customers.
• Results-oriented, able to handle multiple priorities in a fast-paced environment.
• Customer focused and proactive in collaborating with teams.
• Proficiency in Microsoft Office Suite.
• Ownership mindset and problem-solving approach.
• Willingness to learn through ongoing training and relationships.

Responsibilities

• Shadow a Customer Consultant to be trained and then own onboarding activities with customers.
• Ensure customers understand the product, training options, and success criteria during onboarding.
• Check in with customers 30 days after onboarding to review usage.
• Assist customers upgrading to new solutions, including data migration and onboarding.
• Serve as the point person for customer assistance during onboarding and coordinate resolutions.
• Collaborate with customers and account teams to complete onboarding successfully.
• Set expectations for ongoing support and post-onboarding handoff to the renewal team.
• Maintain status updates and escalate issues as needed to keep onboarding on track.
• Resolve roadblocks inhibiting successful use of the purchased solution during onboarding.

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Implementation Analyst will be responsible for successful Customer enablement and onboarding of LOB product solutions for customers requiring onboarding experience. This role is responsible for delivering against and fulfilling contractual requirements for signed agreements as specified for D&B products and services.

Essential Key Responsibilities

• Shadow a Customer Consultant to be trained and then own onboarding and implementation activities and work directly with customers to enable them to be up and running on new solutions as close to the point of sale as possible.
• Ensure Customers understand the product, training options and can successfully use the product as a result of engagement during onboarding process.
• Conduct check-in with customer to review use of the solution within 30 days of onboarding.
• Shadow a Customer Consultant to be trained and then own helping customers upgrade to new solutions, including onboarding to move customers’ data and/or activities to new solutions, ensuring customers can successfully use new solution.
• Be the point person for customer assistance during the onboard phase, consult and work with tenured members of the team for difficult situations to triage and coordinate resolution.
• Collaborate with customers and account team in a professional manner to ensure successful completion of onboarding of the customer.
• Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal.
• Regular touchpoints with proficient team members to review skills, communicating status to customers and internal team members, updating order handling applications with status, escalating issues and asking for help when needed.
• Ownership through to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding phase.

Essential Skills and/or Certifications

• Bachelor’s degree and a minimum of 1 year of relevant work experience.
• Ability to understand external data related to LOB use cases.
• Ability to view, extract, transfer, store, recall and manipulate data files.
• Able to communicate (oral & written) to a variety of customer audiences.
• Able to train and transfer knowledge and skills to customers.
• Results-oriented individual, able to handle multiple and/or priorities in a fast-paced, dynamic environment.
• Customer focused.
• Proficiency in Microsoft Office Suite skills.
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time.
• Ability to handle pressure, stressful conditions, and conflict resolution.
• Ability to work day, evening and/or weekend hours as needed.
• Ability to stand, walk, climb, kneel, crouch and bend over for work at office premises and office events.
• Regular attendance in the office.

#LI-DNI

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leaveafter one year of employment.
• Paid sick timeto care for yourselfor family members.
• Education assistanceand extensive training resources.
• Do GoodProgram: Paid volunteer days&donation matching.
• Competitive401k with company matching.
• Health & wellness benefits, including discounted Wellhubmembership rates.
• Medical, dental&vision insurancefor you,spouse/partner&dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Equal Employment Opportunity (EEO) Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities : Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e‑mail to [e-mail] to let us know the nature of your accommodation request and your contact information.