Director, Client Success (R-19760)

Dnb; Florham Park (NJ); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave

Education assistance

Volunteer days

401k with company matching

Health insurance

Job summary

Dun & Bradstreet is seeking a senior Client Success leader in the United States (NJ/Florham Park area) to retain existing business and drive growth through post-sale client engagements. You will manage multi-million dollar portfolios across high-touch accounts, align product capabilities with client goals, and champion operational excellence.

You will leverage data to optimize team performance, develop strategic account plans, and mentor a growing Client Success organization.

Qualifications

• Experience in post-sale client management with enterprise accounts.
• Strong leadership and cross-functional collaboration skills.
• Ability to translate business goals into product value and outcomes.

Responsibilities

• Lead client success teams to achieve satisfaction and renewal targets.
• Build high-performing teams through hiring, goal setting, and performance management.
• Serve as trusted advisor to clients, driving ROI with our platform.
• Collaborate with Product, Sales, Support and Ops to deliver measurable outcomes.

Skills

Client relationship management

Leadership

Communication skills

Presentation skills

Education

Bachelor's degree

Master's preferred

Tools

MS Excel

MS Word

MS PowerPoint

CRM software

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Explore opportunities at dnb.com/careers.

The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.

• Effectively lead customer success team(s) to achieve customer satisfaction, programmatic, business, and strategic goals
• Build and maintain a high performing team through effective hiring, goal setting, rewards, team building
• and performance management activities
• Become a trusted advisor to client organizations, deepening relationships with key stakeholders and ensuring they achieve measurable success and ROI with our platform
• Utilise data to enhance team performance, build compelling business cases, and drive product adoption across the client base
• Set high expectations for your team, driving them to meet and exceed operational targets through structured and agile processes
• Serve as a strong advocate for our customers, building lasting relationships with C-level and VP stakeholders to ensure their long-term success
• Lead from the front, balancing servant leadership with a proactive, vocal approach to account engagement
• Collaborate with executive leadership to prioritize customer success initiatives
• 7 to 10 years of experience
• Bachelor's Required,Master's Preferred
• Minimum of seven (7) years in a post-sale client management experience leading a team and portfolio of high-touch enterprise and/or strategic accounts
• Experience leading client facing programs that focus on delivering measurable business outcomes and value; Understands the criticality of operational excellence
• Has technical acumen to understand and connect the clients’ business goals with our product abilities
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
• Experience in working with complex, multi-divisional, multi-geographical customers
• Experience working with cross-functional teams (Product, Sales, Support, Ops)
• A bias for action
• Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities

Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.