Implementation Analyst - Bilingual (English & Spanish)

MaintainX; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Dental coverage

Vision coverage

401(k) enrollment

Take what you need PTO

Job summary

MaintainX, a leading AI-powered maintenance and asset management platform, seeks an Implementation Analyst in Raleigh, NC. You will guide mid-market customers through deployments, structure data migrations, and deliver product training to ensure successful onboarding.

You’ll work bilingual in English and Spanish, collaborating with stakeholders to translate maintenance processes into efficient workflows while maintaining high customer satisfaction.

Qualifications

• 1+ years of relevant experience in software implementation, customer onboarding or application engineering.
• Fluent in English and Spanish, with the ability to communicate in both languages in a business setting.
• Excellent communication, presentation, facilitation, time management, and interpersonal skills.
• Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and formulas.

Responsibilities

• Lead mid-market customers through successful implementations.
• Own implementation tasks such as data structuring, data migration and product training.
• Assist customers in identifying ways to maximize value from the product.
• Lead meetings with client stakeholders and deliver formal training to end-users.
• Provide knowledge transfer to internal team members during onboarding.
• Track and communicate client issues and proactively troubleshoot problems.
• Participate in multiple accounts, deadlines, and milestones.

Skills

Bilingual English & Spanish

Software implementation experience

Excellent communication

Time management

Education

BEng degree or equivalent

Tools

Microsoft Excel

Job description

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.

We're looking for a bilingual Implementation Analyst to join our team. In this customer-facing role, you'll support customer implementations by configuring the MaintainX platform, managing data migration, gathering business requirements, and troubleshooting technical issues throughout onboarding. You'll work closely with customers and internal teams to ensure successful deployments, drive platform adoption, and help translate maintenance and operational processes into effective workflows, delivering an exceptional onboarding experience.

What You'll Do

• Lead mid-market customers through successful implementations
• Own implementation tasks such as data structuring, data migration and product training
• Assist customers in identifying ways to get the most value out of the product.
• Lead meetings with client stakeholders
• Deliver formal training to end-users
• Provide knowledge transfer to internal team members throughout the onboarding process
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Participate in multiple accounts, deadlines, and milestones

About You

• 1+ years of relevant experience in software implementation, customer onboarding or application engineering
• Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting
• BEng degree or equivalent
• Experience in manufacturing and/or industrial space
• Excellent communication, presentation, facilitation, time management, and interpersonal skills
• Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer data
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
• Savvy with technology and capacity to become well-versed in our software in a short period of time
• Ability to learn the MaintainX product within 30 days to advise customers.

What’s In It For You

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.