Enterprise Implementation Consultant - Bilingual

MaintainX (An Autodesk Company); Raleigh (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

MaintainX, a leading AI-powered maintenance platform, seeks a bilingual Enterprise Implementation Consultant to guide enterprise customers through complex deployments. You will lead multi-phase projects, manage stakeholder expectations, and deliver comprehensive training to ensure quick value realization.

You will collaborate with product, sales, and account teams, translating customer needs into actionable success plans while maintaining high satisfaction and adoption across long-term

Qualifications

• Experience supporting enterprise customers in software implementation, onboarding, or consulting.
• Ability to communicate effectively with multiple stakeholders across functions.
• Strong organizational, prioritization and time-management skills.
• Willingness to learn MaintainX product quickly and adapt to new processes.
• Knowledge of maintenance, reliability, or operations is a plus.

Responsibilities

• Manage multi-phase enterprise software implementations with cross-functional stakeholders.
• Lead customer interactions and project communications throughout the lifecycle.
• Act as client manager during implementation to manage expectations and satisfaction.
• Deliver formal training to client project teams and end-users.
• Provide knowledge transfer to internal teams during onboarding.
• Support by demonstrating product knowledge and best practices.
• Track client issues, troubleshoot, and resolve problems.
• Manage multiple accounts, deadlines, and milestones.
• Provide industry insights and workflow recommendations for maintenance needs.
• Collaborate with product, sales, and account teams on initiatives.

Skills

Bilingual English/Spanish

Enterprise software implementations

Customer onboarding

Change management

Stakeholder management

Education

BEng degree or equivalent

Job description

MaintainX is the world’s leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We’re growing fast and hiring the talent to match.

We’re looking for a bilingual Enterprise Implementation Consultant to join our team. In this customer-facing role, you’ll partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. You’ll serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long‑term success.

What you’ll do:

• Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.

• Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long‑term customer success.

• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end‑user satisfaction.

• Deliver formal training to client project team members and/or end‑users.

• Provide knowledge transfer to internal team members throughout the onboarding process.

• Provide support by demonstrating knowledge of products, services, and best practices.

• Track and communicate client issues and proactively troubleshoot and resolve problems.

• Manage multiple accounts, deadlines, and milestones.

• Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.

• Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus

About you:

• Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.

• Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting.

• Experience managing complex implementations and multiple stakeholder groups.

• BEng degree or equivalent years of experience.

• Experience in manufacturing, industrial, maintenance, or similar space is a benefit.

• Excellent communication, presentation, facilitation, time management, and interpersonal skills.

• Excellent client relationship skills and ability to manage client expectations.

• Understanding of business requirements definition, review of functional specifications, user training, and deployment.

• Ability to manage multiple priorities and perform well in a fast‑paced environment while maintaining a high level of quality and client satisfaction.

• Savvy with technology and capacity to become an expert in our software in a short period of time.

• Self‑starter comfortable working with minimal oversight and tight deadlines.

• Membership in one or more professional organizations and/or professional certifications related to this role is a plus.

• Ability to learn the MaintainX product within 30 days to advise customers.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile‑first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.