Enterprise Implementation Consultant - Bilingual

MaintainX; Raleigh (NC); On-site; USD 85,000 - 135,000; Full time

Benefits offered by this job

Healthcare

Dental and Vision Coverage

401(k) enrollment

Take what you need PTO

Equity opportunities

Job summary

MaintainX is seeking a bilingual Enterprise Implementation Consultant to lead complex enterprise software implementations and drive adoption. You will partner with enterprise customers, guide them through multi-phase deployments, and serve as a trusted advisor across cross-functional teams.

You will train client teams, transfer knowledge to internal staff, and ensure successful onboarding while maintaining strong client relationships in English and Spanish.

Qualifications

• Experience supporting enterprise customers in software implementations or onboarding.
• Ability to manage multiple stakeholders and complex projects.
• Excellent communication and presentation skills in English and Spanish.

Responsibilities

• Lead multi-phase enterprise software implementations with cross-functional teams.
• Drive adoption and deliver onboarding to maximize product value.
• Serve as client manager to understand operations and manage expectations.
• Deliver formal training to client teams and end-users.
• Provide knowledge transfer to internal teams during onboarding.
• Troubleshoot issues and communicate resolutions to clients.
• Manage multiple accounts, deadlines, and milestones.

Skills

Enterprise software

Stakeholder management

Training delivery

Knowledge transfer

Problem solving

Bilingual English/Spanish

Education

Bachelor's or equivalent

Tools

Project management

Job description

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.

We're looking for a bilingual Enterprise Implementation Consultant to join our team. In this customer-facing role, you'll partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. You'll serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success.

What you’ll do:

• Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
• Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
• Deliver formal training to client project team members and/or end-users.
• Provide knowledge transfer to internal team members throughout the onboarding process.
• Provide support by demonstrating knowledge of products, services, and best practices.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Manage multiple accounts, deadlines, and milestones.
• Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.
• Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus.

About you:

• Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
• Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting.
• Experience managing complex implementations and multiple stakeholder groups.
• BEng degree or equivalent years of experience.
• Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
• Excellent communication, presentation, facilitation, time management, and interpersonal skills.
• Excellent client relationship skills and ability to manage client expectations.
• Understanding of business requirements definition, review of functional specifications, user training, and deployment.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Savvy with technology and capacity to become an expert in our software in a short period of time.
• Self-starter comfortable working with minimal oversight and tight deadlines.
• Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
• Ability to learn the MaintainX product within 30 days to advise customers.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
  • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
  • We believe in meritocracy, where ideas and effort are publicly celebrated.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.