Enterprise Implementation Consultant - Bilingual (English and Spanish)

MaintainX; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and equity opportunities

Healthcare, dental, and vision coverage

401(k) / RRSP enrollment program

Flexible PTO

Job summary

MaintainX, located in Miami, Florida, is seeking a bilingual Enterprise Implementation Consultant to lead software implementations for enterprise customers. In this role, you will manage customer relationships and deliver training to ensure successful onboarding and product adoption.

The ideal candidate will have experience in software implementation, excellent communication skills in both English and Spanish, and a BEng degree or equivalent. MaintainX offers competitive salary, healthcare coverage, and a vibrant work culture that values diversity.

Qualifications

• Experience in software implementation, customer onboarding, and operations.
• Ability to manage complex implementations and multiple stakeholders.
• Understanding of business requirements and user training.

Responsibilities

• Manage complex, multi-phase software implementations.
• Lead customer communications throughout the implementation lifecycle.
• Deliver training to client project team members.

Skills

Fluent in English and Spanish

Excellent communication skills

Client relationship management

Project management

Technical savvy

Education

BEng degree or equivalent experience

Job description

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.

We're looking for a bilingual Enterprise Implementation Consultant to join our team. In this customer-facing role, you'll partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. You'll serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success.

What you'll do:

• Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.

• Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.

• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.

• Deliver formal training to client project team members and/or end-users.

• Provide knowledge transfer to internal team members throughout the onboarding process.

• Provide support by demonstrating knowledge of products, services, and best practices.

• Track and communicate client issues and proactively troubleshoot and resolve problems.

• Manage multiple accounts, deadlines, and milestones.

• Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.

• Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus.

About you:

• Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.

• Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting.

• Experience managing complex implementations and multiple stakeholder groups.

• BEng degree or equivalent years of experience.

• Experience in manufacturing, industrial, maintenance, or similar space is a benefit.

• Excellent communication, presentation, facilitation, time management, and interpersonal skills.

• Excellent client relationship skills and ability to manage client expectations.

• Understanding of business requirements definition, review of functional specifications, user training, and deployment.

• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.

• Savvy with technology and capacity to become an expert in our software in a short period of time.

• Self-starter comfortable working with minimal oversight and tight deadlines.

• Membership in one or more professional organizations and/or professional certifications related to this role is a plus.

• Ability to learn the MaintainX product within 30 days to advise customers.

What's in it for you:

• Competitive salary and meaningful equity opportunities.

• Healthcare, dental, and vision coverage.

• 401(k) / RRSP enrollment program.

• Take what you need PTO.

• A Work Culture where:

  • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.

  • We believe in meritocracy, where ideas and effort are publicly celebrated.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That is why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.