Implementation Advisor

Talentoma; Maryland; Remote; USD 44,000 - 63,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k) plan

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a fully remote Implementation Advisor in the United States (Maryland area). The role involves guiding customers through service implementation, explaining requirements, and coordinating with project managers and service teams.

You will follow approved guidance and use tools like Asana and Zoom to keep milestones and notes up to date. Ideal candidates have strong communication, the ability to translate goals into clear requirements, and comfortable learning project tracking

Qualifications

• High school diploma or equivalent.
• Clear written and spoken communication.
• Familiarity with translating customer goals into clear requirements.
• Structured onboarding and training on Asana and Zoom.
• Ability to review information and maintain accurate progress notes.

Responsibilities

• Review incoming implementation requests and customer emails, identify the requested service, and confirm the assigned project manager before offering guidance.
• Ask customers about their goals, current workflows, and readiness, then summarize their answers without making assumptions about missing information.
• Explain standard implementation stages, customer responsibilities, and completion criteria using approved guidance that matches the customer's service and agreed scope.
• Review customer requirements against the implementation checklist, record gaps, and explain what needs clarification before the next stage can begin.
• Use a project management platform such as Asana to maintain milestones, assigned actions, dependencies, and clear notes about customer questions.
• Guide customers through preparation checklists and standard readiness checks, explaining expected outcomes without performing technical configuration or making unsupported commitments.
• Use a video conferencing platform such as Zoom for guided walkthroughs, checking understanding and summarizing agreed actions after each discussion.
• Follow up on incomplete actions at agreed checkpoints, confirm progress with action owners, and flag delays that could affect launch readiness.
• Escalate scope changes, conflicting requirements, and unresolved obstacles to the project manager or implementation team lead, including relevant context and attempted guidance.
• Confirm handoff readiness with the project manager and receiving service team; quality is judged by accuracy, turnaround, complete notes, and consistent follow-up.

Skills

Communication

Asana

Zoom

Remote work

Project tracking

Education

High school diploma or equivalent

Tools

Asana

Zoom

Job description

Monthly Pay: $3,932 - $5,682 USD per month

Summary:

This role guides customers through service implementation, helping them understand setup steps and prepare for a successful launch. It sits within the project management team and works under an implementation team lead, using established guidance for routine questions. The advisor works with customers, project managers, and service teams to explain requirements, clarify responsibilities, and identify obstacles before handoff. This is a fully remote, desk-based work from home position in Maryland, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming implementation requests and customer emails, identify the requested service, and confirm the assigned project manager before offering guidance.
• Ask customers about their goals, current workflows, and readiness, then summarize their answers without making assumptions about missing information.
• Explain standard implementation stages, customer responsibilities, and completion criteria using approved guidance that matches the customer's service and agreed scope.
• Review customer requirements against the implementation checklist, record gaps, and explain what needs clarification before the next stage can begin.
• Use a project management platform such as Asana to maintain milestones, assigned actions, dependencies, and clear notes about customer questions.
• Guide customers through preparation checklists and standard readiness checks, explaining expected outcomes without performing technical configuration or making unsupported commitments.
• Use a video conferencing platform such as Zoom for guided walkthroughs, checking understanding and summarizing agreed actions after each discussion.
• Follow up on incomplete actions at agreed checkpoints, confirm progress with action owners, and flag delays that could affect launch readiness.
• Escalate scope changes, conflicting requirements, and unresolved obstacles to the project manager or implementation team lead, including relevant context and attempted guidance.
• Confirm handoff readiness with the project manager and receiving service team; quality is judged by accuracy, turnaround, complete notes, and consistent follow-up.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience supporting projects, explaining service processes, or assisting customers is preferred.
• Basic understanding of implementation stages, milestones, dependencies, and the difference between customer responsibilities and internal team responsibilities.
• Familiarity with translating customer goals into clear requirements and recognizing when an issue needs guidance from a more experienced colleague.
• Comfort learning project tracking and virtual meeting systems, including the example platforms named above, through structured practice and feedback.
• Clear written and spoken communication, with the ability to explain a checklist in plain language and confirm shared understanding.
• Ability to review information carefully, maintain accurate progress notes, and distinguish confirmed facts from open questions.
• A reliable computer, high-speed internet, and a quiet private workspace; availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work focused on desk-based customer guidance and implementation activities from your home workspace.
• Structured onboarding and training on Asana and Zoom, along with implementation checklists, service workflows, and escalation steps.
• Regular check-ins with the implementation team lead to review questions, discuss progress, and receive practical feedback.
• Opportunities to build skills in requirements gathering, implementation guidance, readiness assessment, and clear communication across project stages.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.