Impairment Evaluation Administrator

Professional Case Management; United States; Remote; USD 56,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management seeks a proactive adviser to work with prospective claimants, guiding them through Impairment Evaluation processes and coordinating with Navigators and IE physicians.

The role emphasizes excellent communication, thorough record-keeping in Salesforce, and the ability to influence clients while delivering top-tier customer service. Base pay reflects US market ranges.

Qualifications

• High school graduate; college degree preferred.
• Knowledge of the EEOICPA program and stakeholders’ practices is strongly preferred.
• Strong verbal, written and interpersonal communication skills.
• Strong computer skills.
• Speaks, reads, writes, and comprehends English.
• Time management and organizational skills with minimal direction.
• Sales experience is helpful but not required; ability to influence and motivate claimants to complete a process.

Responsibilities

• Liaise with PCM Navigators to schedule claimants after the Auth process.
• Educate prospective IE clients on the benefits of an Impairment Evaluation.
• Send written correspondence to claimants to obtain clinical information ahead of IE appointment.
• Obtain test results, medical records, and other information for the Evaluation.
• Schedule the IE (in person or by phone).
• Look for opportunities to inform claimants about PCM Home Care services.

Skills

Verbal and written communication

Interpersonal communication

Time management

Organizational skills

Influence and motivation

Customer service mindset

Phone skills

Education

High school diploma; college degree preferred

Tools

Salesforce

Job description

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!

Perform advisory activities with prospective clients (i.e. claimants) which facilitate Impairment Evaluation (IE) practice operations

Qualifications

• High school graduate; college degree preferred.
• Knowledge of the EEOICPA program and key stakeholders’ operating practices (e.g. DOL Resource Centers) is strongly preferred -. Demonstrates strong verbal, written and interpersonal communication skills.
• Strong computer skills.
• Speaks, reads, writes, and comprehends English.
• Demonstrates time management, organizational skills, and ability to function with minimal direction.
• Previous experience in sales is helpful, but not required. The ideal candidate must be able to influence and motivate prospective clients to complete a process (minimize fallout)
• Diligently maintains claimant contact records in Salesforce
• Follows established policies and processes for claimant follow up
• Offers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processes
• Utilize strong phone skills – this role requires extensive time on the phone, but is not considered a Call Center position
• Provide exceptional customer service to claimants
• Build strong relationships with team members in the PCM Marketing organization (CWP Help Center, Outreach Coordinators), IE Navigators, and IE physicians.

Essential Functions/Areas of Accountability

• Liaising with PCM's Navigators to facilitate smooth transitions from the Auth process to scheduling of claimants for their appointment
• Educating prospective IE clients on the benefits to them of an Impairment Evaluation
• Sending written correspondence to claimants to obtain necessary clinical information ahead of the IE appointment
• Obtain test results, medical records and other information necessary for the Impairment Physician to perform the Impairment Evaluation
• Schedule the IE, where in-person or over the phone
• Look for opportunities to engage claimants regarding PCM Home Care services when appropriate

The typical base pay range for this role is USD $56,160 - $76,960 per year.

Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.

Available Benefits Include

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Professional Case Management is an Equal Opportunity Employer.