Impairment Evaluation Coordinator

Professional Case Management; United States; Remote; USD 56,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management seeks a proactive adviser to work with prospective claimants, guiding them through Impairment Evaluation processes and coordinating with Navigators and IE physicians.

The role emphasizes excellent communication, thorough record-keeping in Salesforce, and the ability to influence clients while delivering top-tier customer service. Base pay reflects US market ranges.

Qualifications

• High school graduate; college degree preferred.
• Knowledge of the EEOICPA program and stakeholders’ practices is strongly preferred.
• Strong verbal, written and interpersonal communication skills.
• Strong computer skills.
• Speaks, reads, writes, and comprehends English.
• Time management and organizational skills with minimal direction.
• Sales experience is helpful but not required; ability to influence and motivate claimants to complete a process.

Responsibilities

• Liaise with PCM Navigators to schedule claimants after the Auth process.
• Educate prospective IE clients on the benefits of an Impairment Evaluation.
• Send written correspondence to claimants to obtain clinical information ahead of IE appointment.
• Obtain test results, medical records, and other information for the Evaluation.
• Schedule the IE (in person or by phone).
• Look for opportunities to inform claimants about PCM Home Care services.

Skills

Verbal and written communication

Interpersonal communication

Time management

Organizational skills

Influence and motivation

Customer service mindset

Phone skills

Education

High school diploma; college degree preferred

Tools

Salesforce

Job description

Professional Case Management seeks a proactive adviser to work with prospective claimants, guiding them through Impairment Evaluation processes and coordinating with Navigators and IE physicians.

The role emphasizes excellent communication, thorough record-keeping in Salesforce, and the ability to influence clients while delivering top-tier customer service. Base pay reflects US market ranges.