Impaired Driving Program Coordinator

MHA (Mental Health Association); Springfield (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

$19-$21 an hour

Job summary

BestLife Emotional Health & Wellness Center in Massachusetts is hiring a Massachussetts Impaired Driving Case Manager to support participants from intake to program completion. You will handle enrollment steps, track progress, and maintain records while coordinating with leadership, administration, and billing teams.

The role emphasizes organization, proactive communication, and excellent customer service within a HIPAA-compliant environment. Shift: Mon-Fri 9am-5pm, 40 hours/week.

Qualifications

• Associate or bachelor’s degree in human services, Behavioral Health, Social Work, Psychology, or related field.
• Experience in behavioral healthcare or substance use treatment preferred.
• Experience with electronic health records and Microsoft Excel preferred.
• Strong organizational and time-management skills.
• Ability to maintain confidentiality under HIPAA regulations.
• Ability to manage multiple priorities and deadlines simultaneously.
• Ability to work independently while collaborating with leadership and staff.
• Excellent communication and customer service skills.

Responsibilities

• Serve as the primary administrative point of contact for participants from intake through program completion.
• Guide participants through enrollment requirements, program expectations, and administrative processes.
• Monitor participant progress and ensure completion of required documentation.
• Maintain ongoing communication regarding outstanding forms, requirements, and deadlines.
• Identify missing or incomplete documentation and follow up to obtain information.
• Support daily program operations with leadership, staff, and billing.
• Coordinate communication with participants regarding billing requirements and financial documentation.
• Prepare and maintain records for program reviews and audits.
• Submit monthly participant status reports to probation departments.

Skills

Organizational skills

Time management

Attention to detail

Independent working

Communication skills

Confidentiality

Education

Associate or bachelor's degree in human services, Behavioral Health, Social Work, Psychology, Business Administration

Tools

Electronic Health Records (EHR)

Microsoft Excel

Microsoft Office

Job description

BestLife Emotional Health & Wellness Center in Massachusetts is hiring a Massachussetts Impaired Driving Case Manager to support participants from intake to program completion. You will handle enrollment steps, track progress, and maintain records while coordinating with leadership, administration, and billing teams.

The role emphasizes organization, proactive communication, and excellent customer service within a HIPAA-compliant environment. Shift: Mon-Fri 9am-5pm, 40 hours/week.