Impactful Veteran Services Intake Specialist

Volunteers of America Colorado; Denver (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Vacation Time

Paid Holidays

Personal Days

Tuition Assistance

401k Pension Plan

Job summary

Volunteers of America Colorado is seeking an Intake Specialist to support the Supportive Services for Veteran Families (SSVF) program. You will conduct initial assessments, screen for eligibility, perform intake, and refer callers and walk-ins to the appropriate resources.

You will also follow up with clients and collaborate with community stakeholders. Responsibilities include processing eligibility, entering case files, maintaining referrals, and documenting activities.

Qualifications

• 2 years of experience in communication, human services, administration, or related fields.
• 1 year of direct service in human services.
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
• Proficient computer skills, including Microsoft Office Suite, Slack, Zoom, Google Teams, Google Calendar, Dropbox, Google Drive, and Asana.
• Proficient with Windows operating system.

Responsibilities

• Receives and assesses calls for service and conducts intake process: screening households for eligibility, collecting documentation, and supporting SSVF staff during enrollment.
• Enter eligible Veteran clients’ case files in the management database for approval; refer ineligible applicants to other programs.
• Maintain a database of active community supports linking low-income and/or homeless veterans with resources.
• Apply Trauma-Informed Care and Housing First principles in engagement with SSVF participants.
• Provide administrative and programmatic support for client service teams.
• Document eligibility screening activities in logs (paper and electronic).
• Maintain data inflow and report outcomes.
• Attend staff, team, and department meetings.
• Other duties as assigned.

Skills

Communication

Administration

Driving

Credentialing

MS Office

Teamwork

Tools

Microsoft Office Suite

Slack

Zoom

Google Teams

Google Drive

Asana

Dropbox

Job description

Volunteers of America Colorado is seeking an Intake Specialist to support the Supportive Services for Veteran Families (SSVF) program. You will conduct initial assessments, screen for eligibility, perform intake, and refer callers and walk-ins to the appropriate resources.

You will also follow up with clients and collaborate with community stakeholders. Responsibilities include processing eligibility, entering case files, maintaining referrals, and documenting activities.