CASE MANAGER II

U.S.Vets; Phoenix (AZ); On-site; USD 66,133,000 - 68,998,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with match

Paid time off

Job summary

U.S.VETS Phoenix seeks a Case Manager II to provide trauma-informed, strengths-based case management to veterans facing housing instability, trauma, and other barriers to stability. You will assess needs and develop individualized service plans addressing housing, employment, education, recovery, and health challenges.

You will coordinate with the VA, landlords, employers, treatment providers, and community resources; conduct home visits; and support group work for diverse veteran populations,

Qualifications

• Bachelor's degree in social work, psychology, counseling, or related field.
• At least two years of work experience in case management or related social services.
• Ability to pass background checks for programs involving incarcerated or recently released clients.
• Strong communication, documentation, and organizational skills.
• Proficiency in Microsoft Office and electronic records systems.
• Valid driver's license with clean driving record; able to complete driver training.
• Experience with homeless, veteran, or justice-involved populations (preferred).
• Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE).
• Experience facilitating groups or life skills classes.

Responsibilities

• Conduct thorough client assessments and develop individualized service plans.
• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources.
• Provide regular one-on-one meetings and home visits for housing programs.
• Document all services and critical incident reports in a timely and professional fashion using MCR and other electronic records systems.
• Conduct random drug and alcohol screenings and ensure compliance with program rules.
• Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.

Skills

Case management

Trauma-informed care

Documentation

Communication

Teamwork

Education

Bachelor's degree in social work, psychology, counseling, or related field

Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE)

Tools

Microsoft Office

Electronic records systems

Job description

Job DetailsLevel: ExperiencedJob Location: USVETS Phoenix - Phoenix, AZ 85012Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $23.08 - $24.08 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Admin - ClericalLead with heart, serve with purpose. Join U.S.VETS to empower homeless and at-risk veterans & families rebuild their lives.

Are you a compassionate, solutions-oriented professional with a bachelor's degree in social work, psychology, counseling or a related field? Do you thrive in a collaborative, fast-paced environment where your clinical insight and case management expertise can make a meaningful impact?

U.S. VETS the nation’s largest nonprofit dedicated to ending veteran homelessness—is hiring a Case Manager II to provide comprehensive support to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long‑term stability.

What You’ll Do

As a Case Manager II, you will provide trauma-informed, strengths-based case management to veterans Responsibilities include:

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.
• Provide regular one‑on‑one meetings with clients and conduct home visits (project-based and scattered‑site housing).
• Conduct home visits at project‑based units or scattered sites to ensure health and welfare of clients
• Transport clients in company vehicles to appointments, interviews, court appearances and other meetings as needed.
• Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice‑involved veterans, families with children).
• Assist with crisis intervention, urgent client matters, and after‑hours support as needed.
• Document all services and critical incident reports in a timely and professional fashion using MCR, and other electronic client record systems.
• Conduct random drug and alcohol screenings and ensure compliance with program rules and service plans.
• Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.

You Are

• Mission-Driven - You are passionate about serving veterans and making a difference.
• Experienced - You have a solid foundation in case management, ideally with at‑risk populations such as those experiencing homelessness, mental health disorders, or substance use.
• Organized & Adaptable - You can juggle multiple priorities, stay on top of documentation, and thrive in a team‑based culture.
• Team‑Oriented - You're ready to support peers, collaborate across service team, and help elevate program quality.

QualificationsRequired Qualifications

• Bachelor's degree in social work, psychology, counseling, or related field
• At least two years of work experience in case management or other roles in the social services arena
• Ability to pass background checks if assigned to programs involving incarcerated or recently released clients
• Strong communication, documentation, and organizational skills
• Proficiency in Microsoft Office and electronic records systems
• Valid and current driver's license with clean driving record to meet company insurance requirements; ability to complete and pass a driver training course
• Not required but a definite PLUS!
• Experience working with homeless, veteran or justice‑involved populations
• Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE)
• Experience facilitating groups or life skills classes

Why Join U.S. VETS?

• Comprehensive Benefits: Medical, dental, vision, 401(k) with match, generous PTO, and more.
• Grow Your Career: Gain valuable experience while receiving training and mentorship
• Supportive Culture: Join a team of passionate professionals committed to collaboration, partnership, and the pursuit of excellence in our service to veterans and their families.
• Make a Daily Impact: Help at‑risk veterans and their families find housing, healing, and hope.