Impactful Supportive Housing Case Manager

New Reach, Inc.; Danbury, Northern (CT, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, vision, and dental

Paid Time Off (PTO)

12 Holidays (1 Floating Holiday)

Life Insurance

Long-Term Disability

Job summary

New Reach, Inc. in Bridgeport, CT, seeks a Supportive Housing Case Worker to coordinate housing stabilization services for individuals and families at risk of homelessness.

You will partner with CAN and local providers to assess needs and connect clients to resources. The role emphasizes advocacy, coaching, and community linkages, with a focus on independent rent readiness, tenancy skills, and secure housing outcomes.

Qualifications

• BA/BS in Human Services or related field, OR associate’s degree and 2 years of human services experience.
• Valid driver’s license and access to reliable transportation with proof of insurance.
• Excellent interpersonal, oral, and written communication skills.
• Ability to provide intensive services to households experiencing homelessness, including advocacy and mediation skills.
• Ability to work independently and as part of a team; uphold New Reach mission.
• Bilingual in Spanish preferred.

Responsibilities

• Accept referrals from local and regional sources including but not limited to 211, the Coordinated Access Network (CAN), community medical case managers.
• Complete program intakes, including initiating contact with referred households, description of program services offered, and a comprehensive, strengths-based assessment of needs to stabilize housing and health.
• Co-create person-centered goal plans with clients and other parties involved in services.
• Provide home and community-based case management services to address unmet housing and health needs through direct support, coaching, mentoring, crisis intervention, life skills training, advocacy, and linkages to community resources.
• Engage with property managers/owners to provide information on service components, advocate for housing rights, and mediate housing concerns effectively.
• Assist clients with stabilizing housing, including affordable housing search, tenancy skill building and responsibilities, fiscal preparedness for independent rent payment, and housing maintenance.
• Assist clients with identifying unaddressed needs and encourage an array of integrated support/services related to benefits, employment and income, education, housing, medical conditions, mental health, substance use, HIV, family and/or community-based support, and access to mainstream services.
• Work collaboratively and maintain positive, professional communication with program partners including client’s household members and natural support networks, property owners/managers, housing authorities, legal entities, and community providers to support housing retention and stability.
• Utilize the statewide HMIS database, Google Sheets, and Smartsheet to document HUD assessments, case notes, services, financial requests, and client outcomes in compliance with standards and expectations.
• Maintain timely and accurate documentation for all client files per agency policy and procedures and funder requirements, including assessments, goal plans, client services, referral outcomes, housing inspections, rental assistance, and case notes.
• Participate in internal, local, regional, and statewide meetings assigned.
• Develop a strong community profile with the homeless services, mental health providers, substance use and recovery networks, and/or HIV/AIDS community services as an advocate for clients.

Skills

Interpersonal skills

Oral & written communication

Teamwork

Organizational skills

Driver's license

Bilingual in Spanish

Education

BA/BS in Human Services or related field

Associate’s degree and 2 years of human services experience

Tools

Microsoft Outlook

Microsoft Word

Excel

PowerPoint

Job description

New Reach, Inc. in Bridgeport, CT, seeks a Supportive Housing Case Worker to coordinate housing stabilization services for individuals and families at risk of homelessness.

You will partner with CAN and local providers to assess needs and connect clients to resources. The role emphasizes advocacy, coaching, and community linkages, with a focus on independent rent readiness, tenancy skills, and secure housing outcomes.