Case Worker/Housing Specialist

New Reach, Inc.; New Haven, Northern (CT, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) Retirement plan with employer0

Paid Time Off (PTO)

Paid Sick Time

12 Paid Holidays

1 Floating Holiday

Life Insurance

Long-Term Disability

Job summary

New Reach, Inc. in Connecticut is seeking a Case Worker & Housing Specialist to provide housing search, placement, stabilization, and case management for clients in Rapid Re-Housing and Project Longevity programs.

You will support individuals and families experiencing homelessness, coordinate housing subsidies and services, and document their progress while collaborating with shelters, landlords, and community partners to secure lasting housing stability.

Qualifications

• Associate's degree (bachelor's preferred) with at least two years of relevant experience.
• Bilingual in Spanish preferred; ability to work with diverse populations.
• Excellent oral and written communication skills.
• Valid CT Driver’s License, proof of insurance, and reliable transportation.
• Experience in housing, housing law, and related services.

Responsibilities

• Manage a combined caseload across Rapid Rehousing and Project Longevity per program requirements.
• Complete intake, eligibility screenings, housing assessments, and ongoing needs assessments.
• Develop individualized service and housing plans and monitor progress toward housing stability.
• Provide housing search and placement assistance and coordinate relocations.
• Recruit landlords and support sustainable tenancies.
• Maintain HMIS documentation accurately and timely.
• Coordinate referrals to benefits and community resources.
• Participate in trainings and program development.

Skills

Bilingual in Spanish

Excellent communication

Computer skills

Education

Associate's degree (bachelor's preferred)

Job description

Description

Company Overview:

As a long-time leader in Connecticut, New Reach hopes to now chart a new path by fundamentally shifting how our community manages and responds to the homelessness and housing insecurity crises. With increased focus on preventing evictions and providing long-term stability for those who are establishing their independence, we believe a true systems change is possible. We imagine a world where the need for shelter is minimal because individuals and families are able to stay in their homes instead of being evicted and those who are struggling to make ends meet can get the help, they need to maintain stability. We inspire lasting independence for all people affected by homelessness and poverty through a continuum of housing and support, using the most innovative, progressive, equitable and inclusive methods.

Why Work with Us?

At New Reach, you will be part of a compassionate and innovative team that uses the most progressive approaches to inspire independence. You'll play a key role in a transformative movement to end homelessness and food insecurity through prevention, support, and housing solutions that create long-term stability for those we serve.

Schedule: Monday - Friday, 35 hours per week, including a 30-minute paid lunch.

Comprehensive benefits package:

• Medical, vision, and dental insurance
• 401(k) Retirement plan with employer match
• Paid Time Off (PTO)
• Paid Sick Time
• 12 Paid Holidays
• 1 Floating Holiday
• Life Insurance
• Long-Term Disability

Join us and be part of a team that is charting a new path toward a world with fewer evictions, more stability, and lasting independence for all.

Primary Purpose:

The Case Worker & Housing Specialist provides housing search, placement, stabilization, and case management services across the Connecticut Rapid Re-Housing Program and Project Longevity. The position supports individuals and families experiencing homelessness, including individuals at elevated risk of gun violence, with securing permanent housing and connecting to services that promote safety, stability, and self-sufficiency.

Requirements

Essential Functions:

• Manage a combined caseload across Rapid Rehousing and Project Longevity in accordance with program requirements.
• Complete intake, eligibility screenings, housing assessments, financial service requests and ongoing assessment of household needs, strengths, and barriers.
• Develop individualized service and housing plans and monitor progress toward housing stability and self-sufficiency.
• Provide housing search and placement assistance, including locating appropriate units, completing applications, coordinating relocation, and connecting clients to housing subsidies and other resources.
• Recruit and engage landlords, respond to landlord and tenant concerns, and provide support that promotes successful and sustainable tenancies.
• Participate in landlord engagement activities and develop strategies to expand housing opportunities across program participants.,
• Conduct housing Inspections, based on the approved contracted requirements, including lead-based paint inspections, as applicable, for units prior to tenant occupancy.
• Provide home and community-based case management for an average of 12 months following housing placement, based on program requirements and client needs.
• Connect clients to benefits and community resources, including income, employment, health, behavioral health, substance use, transportation, basic-needs, and family support services.
• Coordinate, submit and document financial assistance in accordance with program guidelines.
• Collaborate with shelters, housing providers, community organizations, and Project Longevity partners to coordinate referrals and services.
• Maintain accurate and timely documentation in the approved Homeless Management Information System (HMIS), including enrollments, discharges, assessments, case notes, demographics, action plans, collateral contacts, referrals, and services provided.
• Communicate significant changes in a client’s mental status, potential child protection concerns requiring a DCF hotline report, unethical or unsafe situations, and critical incidents to the Program Manager within 24 hours, or sooner when required by agency policy or the nature of the situation.
• Participate in required trainings, including Evidence-Based Practices and Motivational Interviewing, as directed by program leadership.
• Participate in program development, quality assurance, team meetings, and other activities that support program effectiveness and continuous improvement.
• Perform other duties as assigned to support the successful operation of the program.

Qualifications:

• Associate's degree (bachelor's preferred) and two years of experience.
• Bilingual in Spanish, both written and oral preferred. Ability to work with diverse populations.
• Excellent oral and written communication skills.
• Valid CT Driver’s License, proof of insurance and access to reliable transportation.
• Experience in housing, housing law and other areas as they lend themselves to successfully enhancing this program.
• Highly motivated, creative with excellent interpersonal skills. Ability to work with a group or independently.
• Strong computer skills including word processing.

Expectations:

• Have a solutions-based approach to presented problems.
• Be supportive, engaging and encouraging to peers and staff.
• Be adaptable to change and willing to take on more responsibility.
• Maintain strict confidentiality concerning any client’s or employees’ personal information, living information, and/or HIV status.
• Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion and Initiative.
• Adheres to all New Reach's Policies and Procedures.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.