Impactful Service & Transportation Coordinator

CONNECTABILITY OF MN INC; Waite Park (MN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company #

Paid holidays

Vacation time

Volunteer Time

ESST (Sick time)

Job summary

ConnectAbility of MN, in-office role, seeks a Service Coordinator to manage Lyft transportation services and coordinate with case managers, clients, and vendors. You will ensure services align with approved Service Agreements and DHS waiver rules, maintaining accurate Salesforce records and monitoring service status.

The position reports to Transportation Manager / Director of Coordinated Services, with a Monday–Friday schedule and starting pay at $21/hour.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
• Ability to interpret Service Agreements and follow DHS waiver rules.

Responsibilities

• Coordinate services that have been referred and authorized through approved Service Agreements.
• Interpret Service Agreements to start, stop, adjust, or hold services in compliance with DHS waiver rules.
• Monitor service status and thresholds and communicate changes to case managers, clients, and vendors as appropriate.
• Ensure services are delivered in alignment with authorization, timelines, and compliance requirements.
• Collaborate with Billing to support resolution of denied claims when corrections are needed by case managers or service documentation.
• Support accurate billing by ensuring services align with authorizations.
• Serve as the primary point of contact for case managers, clients, and vendors.
• Communicate clearly and professionally via phone, email, and documentation.
• Relay information accurately and make informed coordination decisions based on waiver rules and internal guidance.
• Escalate complex or sensitive situations to Managers as appropriate.
• Maintain accurate and up-to-date client records in Salesforce.
• Enter, update, and track service-related information consistently.
• Run routine reports to support coordination and oversight.
• Coordinate Lyft transportation services based on approved Service Agreements.
• Provide hands-on client support, including phone-based orientation, troubleshooting, and guidance with the Lyft app.
• Assist clients in learning how to use Lyft services safely and effectively.
• Support real-time service questions and troubleshoot issues as they arise.
• Escalate complex or technical issues to the dedicated Lyft support line as appropriate.
• Perform other duties as assigned to support organizational needs.

Skills

Verbal and written communication

Multi-tasking & prioritization

Problem-solving

Education

High school diploma or equivalent

Tools

Salesforce

Excel

SharePoint

Job description

ConnectAbility of MN, in-office role, seeks a Service Coordinator to manage Lyft transportation services and coordinate with case managers, clients, and vendors. You will ensure services align with approved Service Agreements and DHS waiver rules, maintaining accurate Salesforce records and monitoring service status.

The position reports to Transportation Manager / Director of Coordinated Services, with a Monday–Friday schedule and starting pay at $21/hour.