Impactful Program Manager, Medicaid Waiver Ops

3M's Services LLC; Bluefield (WV); On-site; USD 70,000 - 100,000; Full time

Job summary

3M’s Services LLC in West Virginia seeks a hands-on Program Manager to oversee daily IDDW and ADW waiver program operations. You will ensure regulatory compliance, maintain program integrity, and provide direct leadership to Qualified Professionals.

The role requires a bachelor’s degree in a related field and at least 3 years of supervisory experience. You will guide staff through coaching, audits, and performance reviews while aligning services with Medicaid standards.

Qualifications

• Bachelor's degree required in a related field (Human Services, Social Work, Psychology, Healthcare Admin or Business Admin).
• Minimum 3 years of leadership or supervisory experience.
• Experience with Medicaid waiver services or HCBS is a plus.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Oversee daily waiver program operations to ensure compliant service delivery.
• Monitor caseloads, service authorizations, and documentation standards.
• Ensure Medicaid WV requirements and agency policies are followed.
• Provide supervision, coaching, and development to Qualified Professionals.
• Address performance issues with coaching and corrective action.
• Support recruitment, onboarding, training, and staff retention with HR.
• Ensure QPs supervise Direct Support Professionals effectively.
• Maintain program integrity through audits and quality monitoring.
• Collaborate with leadership to improve service quality and outcomes.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Staff coaching

Education

Bachelor's degree in Human Services/ Social Work/ Psychology/ Healthcare Administration/ Business Administration

Job description

3M’s Services LLC in West Virginia seeks a hands-on Program Manager to oversee daily IDDW and ADW waiver program operations. You will ensure regulatory compliance, maintain program integrity, and provide direct leadership to Qualified Professionals.

The role requires a bachelor’s degree in a related field and at least 3 years of supervisory experience. You will guide staff through coaching, audits, and performance reviews while aligning services with Medicaid standards.