Program Manager – Medicaid Waiver (IDD/ADW)

3MS Services LLC; Bluefield (WV); On-site; USD 65,000 - 95,000; Full time

Job summary

3M’s Services LLC seeks an experienced Program Manager to supervise daily operations for WV IDD and ADW services. You will drive quality, compliance, and staff accountability, leading teams to deliver respectful, person-centered support.

The role requires hands-on leadership, regulatory knowledge, and the ability to address performance issues while maintaining service integrity and outcomes for individuals and families in the community.

Qualifications

• Bachelor's degree required in one of the related fields.
• 3+ years of leadership or supervisory experience, preferably in Medicaid waiver services or related health/human services.
• Experience supervising professional staff and administering disciplinary action.
• Knowledge of HCBS, Medicaid waiver regulations, and quality assurance.
• Strong organizational, leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities and enforce accountability.
• WV background screening and employment requirements met.

Responsibilities

• Oversee daily operations of assigned waiver programs ensuring efficient, compliant service delivery.
• Monitor caseloads, service authorizations, and documentation standards.
• Ensure compliance with WV Medicaid requirements and agency policies.
• Conduct supervision, coaching, and professional development of Qualified Professionals.
• Establish performance expectations and hold staff accountable for standards.
• Lead regular supervision meetings, evaluations, and follow-ups.
• Address performance concerns with coaching and corrective action.
• Support recruitment, onboarding, and staff retention with HR.
• Ensure QPs supervise Direct Support Professionals effectively.
• Monitor service delivery for person-centered supports and quality outcomes.
• Collaborate with leadership to improve service quality and operational efficiency.

Skills

Leadership

Supervisory experience

Coaching

Performance evaluations

Corrective action

HCBS knowledge

Medicaid rules

Person-centered planning

Quality assurance

Organization

Communication

Problem-solving

Education

Bachelor's degree in Human Services

Bachelor's degree in Social Work

Bachelor's degree in Psychology

Bachelor's degree in Healthcare Administration

Bachelor's degree in Business Administration

Job description

3M’s Services LLC seeks an experienced Program Manager to supervise daily operations for WV IDD and ADW services. You will drive quality, compliance, and staff accountability, leading teams to deliver respectful, person-centered support.

The role requires hands-on leadership, regulatory knowledge, and the ability to address performance issues while maintaining service integrity and outcomes for individuals and families in the community.