Qualified Professional

3MS Services LLC; Bluefield (WV); On-site; USD 55,000 - 75,000; Full time

Job summary

3M’s Services LLC, a mission-driven agency serving West Virginia, seeks a Qualified Professional to oversee Medicaid waiver services and supervise DSPs. You will manage caseloads, ensure quality service delivery, and maintain compliance with state requirements.

The role emphasizes leadership, independence, and the ability to travel to service locations, contributing to person-centered care and community support.

Qualifications

• Bachelor's degree in a human services-related field, or non-human services field.
• Must meet applicable West Virginia Medicaid waiver qualifications.
• Experience supporting individuals with intellectual/developmental disabilities, aging adults, or physical/behavioral needs.
• Experience supervising direct care staff or managing a human services caseload preferred.
• Knowledge of Medicaid waiver services, person-centered planning, and documentation requirements.
• Strong organizational, communication, and leadership skills.
• Ability to work independently, prioritize responsibilities, and travel to service locations with a valid driver’s license.

Responsibilities

• Caseload management: oversee members, monitor service delivery, and meet individualized goals.
• Staff supervision: provide direct supervision, guidance, coaching, and performance oversight to DSPs.
• Service coordination: collaborate with members, families, guardians, case managers, and providers to ensure continuity of care.
• Compliance & documentation: ensure service documentation, progress notes, and records are accurate and compliant.
• Quality assurance: conduct monitoring, service reviews, and follow-ups to maintain quality standards.
• Staff development: support DSP onboarding, training, and policy adherence.
• Risk management: identify and address concerns involving safety, delivery, staffing, and regulatory compliance.

Skills

Caseload management

Staff supervision

Service coordination

Quality assurance

Leadership

Communication

Education

Bachelor's degree in a human services-related field

Job description

Founded in 2022, 3M’s Services LLC (Michelle’s Mindful Movements) is a mission-driven agency providing high-quality support to individuals with intellectual and developmental disabilities (IDD) and mental health diagnoses across North Carolina.

Inspired by the founder’s late sister, Tamara Michelle Martin, our company was built on a foundation of compassion, integrity, and purpose. Every service we provide is a reflection of our commitment to “Making the Impossible Possible” empowering individuals to live with dignity, independence, and opportunity.

Our motto, “Making the Impossible Possible, ” is more than words — it’s how we approach every individual, every family, and every challenge. Whether it's residential support, respite care, peer support, or employment assistance, our team shows up with compassion, patience, and the drive to make a real difference.

Why Choose Us:

• Modern Office Setting that fosters collaboration and creativity
• Opportunities for Growth : We are committed to helping you grow both professionally and personally
• Field Work that lets you make a direct impact on the lives of individuals in your community

3M’s Services LLC is seeking an experienced and dedicated Qualified Professional (QP) to support our growing West Virginia operations. This position will provide oversight of services delivered through the Aged & Disabled Waiver (ADW) and Intellectual/Developmental Disabilities Waiver (IDDW) programs.

The Qualified Professional will be responsible for managing an assigned caseload, supervising Direct Support Professionals (DSPs), ensuring quality service delivery, and maintaining compliance with West Virginia Medicaid waiver requirements.

We are looking for a motivated professional who demonstrates strong leadership, accountability, and a commitment to person-centered care.

Key Responsibilities

• Caseload Management: Oversee assigned members, monitor service delivery, and ensure individualized needs and goals are being met.
• Staff Supervision: Provide direct supervision, guidance, coaching, and performance oversight to DSPs.
• Service Coordination: Collaborate with members, families, guardians, case managers, and other providers to ensure continuity of care.
• Compliance & Documentation: Ensure service documentation, progress notes, and required records are accurate, timely, and compliant with Medicaid requirements.
• Quality Assurance: Conduct routine monitoring, service reviews, and follow-ups to maintain quality standards.
• Staff Development: Support DSP onboarding, training, competency development, and adherence to agency policies.
• Risk Management: Identify and address concerns involving member safety, service delivery, staffing, and regulatory compliance.

Qualifications

• Bachelor's degree in a human services-related field, or non-human services related field required.
• Must meet applicable West Virginia Medicaid waiver qualifications for assigned responsibilities.
• Experience supporting individuals with intellectual developmental disabilities, older adults, or individuals with physical disabilities &/or behavioral needs.
• Previous experience supervising direct care staff or managing a human services caseload preferred.
• Knowledge of Medicaid waiver services, person-centered planning, and documentation requirements.
• Strong organizational, communication, and leadership skills.
• Ability to work independently, prioritize responsibilities, and maintain compliance standards.
• Valid driver's license and ability to travel to service locations as required.

Why Join 3M’s Services LLC?

At 3M’s Services LLC, our mission is “Making the Impossible Possible.” We are committed to delivering quality, person-centered services while creating an environment where employees are supported, empowered, and held to high professional standards.

As we expand into West Virginia, this position offers an opportunity to help establish and strengthen our waiver programs while making a meaningful difference in the lives of the individuals we serve