Impactful Program Manager, Licensed Group Home

Washington County Mental Health Services Inc; Barre Town (VT); On-site; USD 68,282,121 - 71,062,118; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision care

Retirement plan match

Paid time off

Job summary

Washington County Mental Health Services (WCMHS) seeks an experienced Assistant Program Manager for a licensed group home serving adults with intellectual and developmental disabilities. You will supervise Residential Support Specialists, coordinate staffing, and support residents in building independence and routines.

Responsibilities include developing ISAs, responding to emergencies, administering medication per policy, and documenting progress in EMRs.

Qualifications

• High school diploma or equivalent required; degree in human services, psychology, or related field preferred.
• 1–2 years of experience in developmental services, residential support, or behavioral health.
• Strong verbal and written communication skills.
• Demonstrated ability to manage staff schedules and support team operations.
• Knowledge of trauma-informed care principles and behavior support strategies.
• Effective de-escalation and conflict resolution skills.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to deliver services and maintain treatment notes in English.
• Valid driver’s license, reliable transportation, and proof of insurance.
• Required certifications (CPR, First Aid, crisis prevention/intervention, medication administration) are provided by the agency and must be successfully completed.

Responsibilities

• Contribute to the development, implementation, and monitoring of Individualized Support Agreements (ISAs), ensuring residents’ rights, dignity, and confidentiality are upheld.
• Coordinate and manage staff schedules to ensure consistent coverage and continuity of care.
• Train, mentor, and support Residential Behavioral Support Specialists in daily operations and best practices.
• Respond effectively to behavioral or medical emergencies, following established safety procedures and protocols.
• Provide direct support and therapeutic supervision to residents as needed, including administering medication in accordance with agency protocols.
• Document services, incidents, and treatment progress accurately in electronic medical records.

Skills

Verbal and written communication

Trauma-informed care

De-escalation skills

Organizational skills

Problem-solving

Driver's license

Education

High school diploma or equivalent

Degree in human services/psychology or related field preferred

Job description

Washington County Mental Health Services (WCMHS) seeks an experienced Assistant Program Manager for a licensed group home serving adults with intellectual and developmental disabilities. You will supervise Residential Support Specialists, coordinate staffing, and support residents in building independence and routines.

Responsibilities include developing ISAs, responding to emergencies, administering medication per policy, and documenting progress in EMRs.