Assistant Program Manager for Licensed Group Home

Washington County Mental Health Services Inc; Barre Town (VT); On-site; USD 68,282,121 - 71,062,118; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision care

Retirement plan match

Paid time off

Job summary

Washington County Mental Health Services (WCMHS) seeks an experienced Assistant Program Manager for a licensed group home serving adults with intellectual and developmental disabilities. You will supervise Residential Support Specialists, coordinate staffing, and support residents in building independence and routines.

Responsibilities include developing ISAs, responding to emergencies, administering medication per policy, and documenting progress in EMRs.

Qualifications

• High school diploma or equivalent required; degree in human services, psychology, or related field preferred.
• 1–2 years of experience in developmental services, residential support, or behavioral health.
• Strong verbal and written communication skills.
• Demonstrated ability to manage staff schedules and support team operations.
• Knowledge of trauma-informed care principles and behavior support strategies.
• Effective de-escalation and conflict resolution skills.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to deliver services and maintain treatment notes in English.
• Valid driver’s license, reliable transportation, and proof of insurance.
• Required certifications (CPR, First Aid, crisis prevention/intervention, medication administration) are provided by the agency and must be successfully completed.

Responsibilities

• Contribute to the development, implementation, and monitoring of Individualized Support Agreements (ISAs), ensuring residents’ rights, dignity, and confidentiality are upheld.
• Coordinate and manage staff schedules to ensure consistent coverage and continuity of care.
• Train, mentor, and support Residential Behavioral Support Specialists in daily operations and best practices.
• Respond effectively to behavioral or medical emergencies, following established safety procedures and protocols.
• Provide direct support and therapeutic supervision to residents as needed, including administering medication in accordance with agency protocols.
• Document services, incidents, and treatment progress accurately in electronic medical records.

Skills

Verbal and written communication

Trauma-informed care

De-escalation skills

Organizational skills

Problem-solving

Driver's license

Education

High school diploma or equivalent

Degree in human services/psychology or related field preferred

Job description

Assistant Program Manager for Licensed Group HomeWCMHS is seeking an experienced Assistant Program Manager for a licensed facility that serves adults with intellectual disabilities and developmental disabilities. This role helps ensure that individuals build independence, maintain routines, and feel supported in their homes. The person in this position trains and provides guidance to the Residential Support Specialists, coordinating staffing and stepping in when necessary to ensure consistent care.By fostering a calm, engaging, and responsive environment, including during moments of challenge or crisis, this individual directly contributes to residents’ well-being, dignity, and quality of life while modeling strong communication, adaptability, and compassionate leadership.Summary of DutiesContribute to the development, implementation, and monitoring of Individualized Support Agreements (ISAs), ensuring residents’ rights, dignity, and confidentiality are upheldCoordinate and manage staff schedules to ensure consistent coverage and continuity of careTrain, mentor, and support Residential Behavioral Support Specialists in daily operations and best practicesRespond effectively to behavioral or medical emergencies, following established safety procedures and protocolsProvide direct support and therapeutic supervision to residents as needed, including administering medication in accordance with agency protocolsDocument services, incidents, and treatment progress accurately in electronic medical recordsCompensation and BenefitsWCMHS provides a comprehensive benefits package including health, dental, vision, a generous retirement plan match, and an industry-leading paid time off package. The agency provides 12.5 flexible paid holidays and accrual of 12 paid vacation days in the first year of employment.The starting pay range for this position is $23.83 to $24.80 per hour.Summary of QualificationsHigh school diploma or equivalent required; degree in human services, psychology, or related field preferred1–2 years of experience in developmental services, residential support, or behavioral healthStrong verbal and written communication skillsDemonstrated ability to manage staff schedules and support team operationsKnowledge of trauma-informed care principles and behavior support strategiesEffective de-escalation and conflict resolution skillsStrong organizational, time-management, and problem-solving abilitiesAbility to deliver services and maintain treatment notes in EnglishValid driver’s license, reliable transportation, and proof of insuranceRequired certifications (CPR, First Aid, crisis prevention/intervention, medication administration) are provided by the agency and must be successfully completedWorkplace ConditionsWork takes place in home and community environments. Frequent transportation of residents, in agency-owned vehicles when available and in your own vehicle when necessary. Direct personal care requires the ability to lift up to 50lbs.About the AgencyFor more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington, and Williamstown. WCMHS provides education, support, and treatment to individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.”#PPA