Impactful Operations Analyst — Build Smarter Processes

Power Kiosk; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Power Kiosk is seeking a highly motivated Operations Analyst to support and optimize the day‑to‑day operations of our energy technology platform. In this role, you will manage critical operational processes across the customer and contract lifecycle, partner with Sales, Account Management, Operations, and Product teams, and ensure a seamless experience for customers, advisors, brokers, and suppliers.

The ideal candidate is organized, analytical, and customer-focused, with a passion for process

Qualifications

• 1+ year in Operations or related field.
• Strong organizational and time management skills.
• Exceptional attention to detail and data accuracy.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to collaborate across Sales, Operations, Product, Engineering, Analytics, and Supplier partners.
• Comfortable working with spreadsheets, operational systems, CRMs, and SaaS platforms.
• Ability to work independently in a fast-paced, deadline-driven environment.

Responsibilities

• Support the full customer lifecycle, from onboarding and enrollments through ongoing account support.
• Support the full contract lifecycle, including pre-sale, in-sale, and post-sale operations/needs.
• Partner with Sales and Account Managers on customer onboarding and activation support.
• Coordinate with platform participants (brokers, suppliers, and internal teams) to resolve operational and customer issues.
• Ensure compliance with internal policies and customer requirements.
• Prepare operational documentation, workflow-related documents, DocuSign packages, authorization forms, etc.
• Maintain, action, and analyze operational data, reporting, dashboard insights, KPIs, pricing trackers, and business metrics.
• Execute business-focused platform testing, validate workflows, and document product issues.
• Identify opportunities to improve processes through automation, documentation, and operational best practices.

Skills

Organizational skills

Time management

Attention to detail

Analytical thinking

Problem solving

Communication skills

Cross-functional collaboration

CRM/SaaS proficiency

Independent worker

Tools

Jira

Confluence

Slack

CRM systems

Excel

Job description

Power Kiosk is seeking a highly motivated Operations Analyst to support and optimize the day‑to‑day operations of our energy technology platform. In this role, you will manage critical operational processes across the customer and contract lifecycle, partner with Sales, Account Management, Operations, and Product teams, and ensure a seamless experience for customers, advisors, brokers, and suppliers.

The ideal candidate is organized, analytical, and customer-focused, with a passion for process