Operations Analyst

Power Kiosk; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Power Kiosk is seeking a highly motivated Operations Analyst to support and optimize the day‑to‑day operations of our energy technology platform. In this role, you will manage critical operational processes across the customer and contract lifecycle, partner with Sales, Account Management, Operations, and Product teams, and ensure a seamless experience for customers, advisors, brokers, and suppliers.

The ideal candidate is organized, analytical, and customer-focused, with a passion for process

Qualifications

• 1+ year in Operations or related field.
• Strong organizational and time management skills.
• Exceptional attention to detail and data accuracy.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to collaborate across Sales, Operations, Product, Engineering, Analytics, and Supplier partners.
• Comfortable working with spreadsheets, operational systems, CRMs, and SaaS platforms.
• Ability to work independently in a fast-paced, deadline-driven environment.

Responsibilities

• Support the full customer lifecycle, from onboarding and enrollments through ongoing account support.
• Support the full contract lifecycle, including pre-sale, in-sale, and post-sale operations/needs.
• Partner with Sales and Account Managers on customer onboarding and activation support.
• Coordinate with platform participants (brokers, suppliers, and internal teams) to resolve operational and customer issues.
• Ensure compliance with internal policies and customer requirements.
• Prepare operational documentation, workflow-related documents, DocuSign packages, authorization forms, etc.
• Maintain, action, and analyze operational data, reporting, dashboard insights, KPIs, pricing trackers, and business metrics.
• Execute business-focused platform testing, validate workflows, and document product issues.
• Identify opportunities to improve processes through automation, documentation, and operational best practices.

Skills

Organizational skills

Time management

Attention to detail

Analytical thinking

Problem solving

Communication skills

Cross-functional collaboration

CRM/SaaS proficiency

Independent worker

Tools

Jira

Confluence

Slack

CRM systems

Excel

Job description

This role reports to the Operations Lead. This may be the most challenging job you have ever taken on. You will be asked to do more in less time than you think is possible, often with limited direction. You will need to create order from chaos, hold competing ideas in your mind at once, and develop practical ways to identify and solve real-world business problems. In short: figure it out and get it done.

If you succeed in this role, your perceived ceiling will be shattered. You will discover that you are capable of more than you thought: more discipline, more output, more ownership, & more confidence. That kind of confidence changes how you approach work, leadership, and life. If that sounds overwhelming, this may not be the right role or company for you. But if it has your full attention, keep reading. You may be exactly who we are looking for.

What We’re Looking For

• Care for the Greater Purpose | You care deeply about the success of the team and the company. You want your work to matter, and you want to be part of something bigger than yourself.
• Pain of Inefficiency | You notice inefficiency everywhere. When something is being done the hard way, it bothers you. You naturally look for cleaner, faster, smarter ways to get things done.
• Root-Cause Problem Solving | You are not satisfied with temporary fixes. You look for the real source of the problem and work to eliminate it. While others push harder, you remove the roadblocks that make progress easier.
• Love When Things Work Just Right | Recognition and rewards matter, but what really drives you is the feeling of seeing something work exactly the way it should. You enjoy building systems that make people more effective.
• Self-Aware Learner | You know what you know, and you know what you do not know. You learn quickly, separate what matters from what does not, and focus on the vital few things that move the work forward.
• Great Listener and Question Framer | You listen carefully, hear what is said and unsaid, and ask strong follow-up questions. You understand that the right question is often more valuable than a quick answer.
• Reliability and Accountability | When you take ownership of something, it gets done and done well. You do not need constant follow-up, and you help create accountability for others around you.

About Power Kiosk

Power Kiosk is a technology platform transforming energy procurement and management for enterprises, energy advisors, and suppliers. Our platform streamlines energy purchasing, pricing, enrollment, and performance reporting workflows, bringing clarity, control, and efficiency to complex energy decisions.

What you will be doing

Power Kiosk is seeking a highly motivated and detail-oriented Operations Analyst to support and optimize the day‑to‑day operations of our growing energy technology platform. In this role, you will manage critical operational processes across the customer and contract lifecycle, partner with Sales, Account Management, Operations, and Product teams, and ensure a seamless experience for customers, advisors, brokers, and suppliers.

The ideal candidate is organized, analytical, and customer-focused, with a passion for process improvement and operational excellence. You will play a key role in supporting customer onboarding, maintaining operational data and reporting, validating business workflows, and identifying opportunities to streamline operations through automation, documentation, and continuous improvement.

Key Responsibilities

• Support the full customer lifecycle, from onboarding and enrollments through ongoing account support.
• Support the full contract lifecycle, including pre-sale, in‑sale, and post-sale operations/needs.
• Partner with Sales and Account Managers on customer onboarding and activation support.
• Coordinate with platform participants (e.g., brokers, suppliers, and internal teams) to resolve operational and customer issues.
• Ensure compliance with internal policies and customer requirements.
• Prepare operational documentation, workflow-related documents (e.g., agreements, DocuSign packages, authorization forms, etc.),, and other business documents.
• Maintain, action, and analyze operational data, reporting, dashboard insights, KPIs, pricing trackers, and business metrics.
• Execute business‑focused platform testing, validate workflows, and document product issues.
• Identify opportunities to improve processes through automation, documentation, and operational best practices.

Qualifications

• 1+ years of experience in Operations, Sales Support, Customer Success, Project Coordination, Business Operations, or a related field.
• Strong organizational and time management skills with the ability to prioritize multiple competing tasks.
• Exceptional attention to detail and commitment to data accuracy.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively across Sales, Operations, Product, Engineering, Analytics, and Supplier partners.
• Comfortable working with spreadsheets, operational systems, CRMs, and SaaS platforms.
• Ability to work independently in a fast‑paced, deadline‑driven environment.

Nice to Have

• Experience in the retail energy industry and/or SaaS companies.
• Strong Excel and reporting skills.
• Experience/knowledge of AI tools.
• Analytical mindset and continuous improvement mentality.
• Experience with CRM, contract management, or ticketing platforms.
• Familiarity with Jira, Confluence, Slack, or similar collaboration tools.
• Exposure to software testing, QA, or product validation.

What You’ll Gain

• Hands‑on experience testing a real SaaS platform
• Exposure to the full commercial energy sales and operations lifecycle.
• Experience working across Sales, Operations, Product, Analytics, Engineering, and Supplier teams.
• Mentorship from experienced Sales, Operations, and Product leaders.Growth opportunities across Operations, Sales, Product Operations, and Customer Success.

Why Join Power Kiosk

• Work on meaningful technology in a complex, high‑impact industry
• Collaborative, fast‑moving startup environment
• Opportunity to shape product quality from the ground up
• Competitive compensation and growth opportunities