Impactful Loan Collections & Servicing Specialist

Insight Global; Boise (ID); On-site; USD 42,000 - 54,000; Full time

Job summary

Insight Global is seeking a Collections Specialist, Loan Servicing to join one of our banking clients. This role focuses on managing delinquent consumer loan accounts, contacting borrowers, and offering compliant payment options.

Requirements include at least 1 year in consumer loan collections or related roles, strong communication skills, and proficiency with Word and Excel. Knowledge of FDCPA and loan servicing platforms is a plus.

Qualifications

• 1+ year of experience in consumer loan collections, loan servicing, credit administration, banking, or related financial services role.
• Knowledge of consumer loans, delinquency management, and collection practices.
• Strong verbal and written communication skills.
• Ability to navigate difficult borrower conversations and de-escalate conflict.

Responsibilities

• Manage assigned delinquent consumer loan accounts and collection queues.
• Conduct inbound and outbound borrower outreach via phone, written correspondence, and approved digital channels.
• Establish appropriate payment solutions with borrowers experiencing delinquency.
• Facilitate payment arrangements, extensions, and hardship programs.
• Document account status, payments, and follow-up activities accurately.
• Monitor delinquent accounts and ensure timely follow-up.
• Escalate accounts requiring specialized servicing or legal review.
• Follow consumer protection, privacy, and credit reporting requirements.

Skills

Verbal and written communication

Attention to detail

Time management

Prioritization

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Insight Global is seeking a Collections Specialist, Loan Servicing to join one of our banking clients. This role focuses on managing delinquent consumer loan accounts, contacting borrowers, and offering compliant payment options.

Requirements include at least 1 year in consumer loan collections or related roles, strong communication skills, and proficiency with Word and Excel. Knowledge of FDCPA and loan servicing platforms is a plus.