Impactful Job Coach & Career Pathways Specialist

Goodwill Industries of Delaware & Delaware County, Inc.; Wilmington (DE); On-site; USD 25,000 - 33,000; Full time

Job summary

Goodwill of Delaware & Delaware County is hiring a Workforce Development Specialist (Job Coach) to serve youth and adults with disabilities across New Castle County, DE. This full-time role walks alongside the people you serve—from career exploration to job placement and beyond—helping them build real, lasting careers.

You’ll assess, coach, and connect individuals to wrap-around services, accommodations, and employer opportunities, while maintaining accurate records and collaborating with

Qualifications

• At least 2 years of direct experience working with individuals with disabilities (youth or adults).
• Bachelor’s degree in a human services field preferred; an equivalent combination of education and experience will be considered.
• Ability to pass required clearances and certifications to work with children/youth in Delaware and Pennsylvania.
• Proficiency in Microsoft Office Suite or comparable programs; comfort with data entry and case management systems.
• Strong written and verbal communication skills, including the ability to facilitate group training and presentations.
• Excellent interpersonal and customer service skills; ability to work effectively across a diverse community of partners and persons served.
• Demonstrated problem-solving and decision-making skills in fast-paced, community-based environments.
• Organized and detail-oriented with strong time management; able to handle multiple priorities and sensitive, confidential information.
• Flexibility to work evenings and weekends as needed to support persons served in their work or training environments.
• Access to reliable private transportation; ability to travel locally up to 25% of the time across New Castle County

Responsibilities

• Conduct vocational and aptitude assessments and provide career exploration and counseling services tailored to each individual’s strengths, interests, and goals.
• Develop individualized career pathway plans that connect persons served to wrap-around services, skills training, and employment opportunities.
• Identify and develop accommodations and assistive technology solutions to support success on the job.
• Provide job coaching in 1:1 and group settings at work and training sites — building independence, confidence, and self-sufficiency.
• Assist with job applications, resume development, interview preparation, travel training, and other job search support.
• Facilitate group lessons on job readiness, customer service, workplace communication, grooming, and professional behavior.
• Cultivate and maintain relationships with employers across Kent and Sussex Counties to identify job opportunities and promote inclusive hiring.
• Collaborate with state agencies, schools, community partners, and natural supports to develop and deliver individualized service plans.
• Support long-term employment retention through ongoing career coaching, counseling, and follow-up services.
• Maintain accurate case records, written reports, and timely data entry in CaseWorthy and other required systems.
• Uphold safety policies and procedures at all worksites where persons served are assigned.
• Assist with program evaluation, reporting, and compliance with applicable federal, state, and local regulations.
• Advance Goodwill’s mission by participating in initiatives that showcase the impact of workforce development programs.

Skills

Direct experience with disabilities

Written and verbal communication

Interpersonal and customer service

Problem-solving

Time management and organization

Flexibility for evenings/weekends

Travel up to 25%

Education

Bachelor's degree in human services

Tools

Microsoft Office Suite

Job description

Goodwill of Delaware & Delaware County is hiring a Workforce Development Specialist (Job Coach) to serve youth and adults with disabilities across New Castle County, DE. This full-time role walks alongside the people you serve—from career exploration to job placement and beyond—helping them build real, lasting careers.

You’ll assess, coach, and connect individuals to wrap-around services, accommodations, and employer opportunities, while maintaining accurate records and collaborating with