Employment Case Manager

Goodwill Industries of Delaware & Delaware County, Inc.; Wilmington (DE); On-site; USD 40,000 - 65,000; Full time

Job summary

Goodwill of Delaware & Delaware County - Workforce Development in New Castle County, DE is seeking an Employment Case Manager to serve as career guide and job coach for youth, adults, individuals with disabilities, and others facing barriers to employment.

You will assess interests and aptitudes, develop personalized career pathway plans, connect people with education, training, and wrap‑around services, and coach them in resumes, interviews, and job search strategies.

Qualifications

• Experience in workforce development or human services.
• Experience with individuals with disabilities preferred.
• Bachelor’s degree in human services or related field preferred.

Responsibilities

• Conduct career assessments and provide individualized counseling.
• Develop personalized career pathway plans linking services.
• Assist with resumes, interviews, and job search strategies.
• Provide 1:1 and group job coaching at worksites and training sites.
• Deliver soft skills and workplace readiness training, in person and virtually.
• Cultivate employer relationships and coordinate with partners.
• Maintain confidential client records and compliant reporting.

Skills

Workforce development

Disabilities experience

Communication skills

Coaching

Education

Bachelor’s degree in Human Services

Tools

CaseWorthy

Microsoft Office

Job description

Employment Case Manager (Job Coach)

Goodwill of Delaware & Delaware County - Workforce Development

New Castle County, DE - Full-Time - Serving Youth, Adults & Diverse Job Seekers

Are you passionate about helping people discover their potential and build meaningful careers? Do you believe that every person - regardless of ability or background - deserves the opportunity to work, grow, and thrive? Goodwill of Delaware & Delaware County is looking for an Employment Case Manager to serve as both a career guide and a job coach for a diverse population of job seekers - including youth, adults, individuals with disabilities, and others facing barriers to employment. If you are driven by a deep belief in the power of work to change lives and want your career to reflect that mission every single day, this is the role for you.

What You’ll Do

• Conduct career interest, aptitude, and vocational assessments and provide individualized career counseling and exploration services tailored to each person’s strengths, interests, and goals.
• Develop personalized career pathway plans that connect individuals to wrap-around services including education, skills training, financial assistance, and employment opportunities.
• Assist individuals with job applications, resume development, interview preparation, and job search strategies.
• Provide job coaching in 1:1 and group settings at worksites and training sites, promoting independence and self-sufficiency.
• Deliver essential skills training including soft skills, professional communication, digital literacy, and workplace readiness both in-person and virtually.
• Facilitate workshops, study groups, orientations, and group lessons focused on job readiness, customer service, and workplace expectations.
• Cultivate and maintain relationships with employers to identify job opportunities and educate them on inclusive hiring practices and Goodwill's mission.
• Collaborate with state agencies, schools, community partners, and natural supports to develop and deliver individualized service plans.
• Support long-term employment retention through ongoing career coaching, counseling, and follow-up services.
• Stay current on labor market trends, employment opportunities, and career development resources to inform services and programming.
• Promote Workforce Development services by attending community events and presenting to small and large groups.
• Maintain accurate case records, written reports, and timely data entry in CaseWorthy and other required systems.
• Assist with program evaluation, reporting, and compliance with applicable federal, state, and local regulations.
• Maintain strict confidentiality of all sensitive client and program information.
• Perform other duties as assigned.

What We’re Looking For

• At least 2 years of experience in workforce development, human services, job coaching, or a related field.
• Experience working with individuals with disabilities (youth or adults) strongly preferred.
• Bachelor’s degree in a human services field preferred; an equivalent combination of education and experience will be considered.
• Ability to pass required clearances and certifications to work with children/youth in Delaware and Pennsylvania.
• Proficiency in Microsoft Office Suite or comparable programs; comfort with case management platforms such as CaseWorthy.
• Strong written and verbal communication skills with the ability to facilitate group workshops and presentations.
• Excellent interpersonal and customer service skills; ability to build rapport with a diverse community of partners and persons served.
• Highly organized with strong time-management skills; able to manage multiple priorities in a fast-paced environment.
• Ability to handle sensitive and confidential information with discretion and integrity.
• Flexibility to work evenings and weekends as needed; access to reliable private transportation with ability to travel locally up to 25% of the time.

Service Information

Service Area: New Castle County, DE

Population: Youth, Adults & Diverse Job Seekers

Travel: Up to 25% Local Travel

Schedule: Full-Time, Some Evenings/Weekends

Why This Role Matters

As an Employment Case Manager, you are more than a counselor or a coach - you are a catalyst for independence. Every career plan you develop, every resume you help craft, every employer relationship you build opens a door that might otherwise stay closed. At Goodwill, you will see transformation happen firsthand - helping people discover their potential, build new skills, and secure careers that create lasting change for themselves and their families. This is more than a job. It’s a career with purpose.

Help People Build Careers. Change Lives. Advance the Mission.