Impactful Healthcare Customer Advocate I

HCSC; Tulsa (OK); On-site; USD 24,000 - 39,000; Full time

Job summary

HCSC is seeking a Customer Advocate to join an on-site Tulsa call center. You will handle a high volume of phone inquiries from members and physicians, researching issues, and resolving requests with a focus on accuracy and speed.

Expect up to 8 weeks of mandatory onsite training. Candidates should be comfortable with a heavy phone workload and HIPAA-compliant communications. Relocation sponsorship is not available.

Qualifications

• Proficient computer skills and ability to navigate various computer applications.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Organizational skills.
• Independent decision-making skills and problem solving.
• Ability to spend approximately 90% of the scheduled time on the phone.
• Experience with billing, working in a medical office, or hospital customer service is preferred.

Responsibilities

• Monitor the phone in a call center to promptly assist members and physicians with inquiries.
• Spend approximately 90% of the scheduled time fielding phone calls.
• Analyze inquiries to anticipate needs and take next steps.
• Initiate and code adjustment transactions to resolve inquiries.
• Help customers navigate the healthcare system to resolve issues on first contact.
• Collaborate with providers, families, and patients through secure communications in HIPAA compliance.
• Maintain confidentiality of company information.

Skills

Proficient computer skills

Data entry

Interpersonal communication

Organizational skills

Independent decision making

Phone time 90%

Billing/medical office experience

Job description

HCSC is seeking a Customer Advocate to join an on-site Tulsa call center. You will handle a high volume of phone inquiries from members and physicians, researching issues, and resolving requests with a focus on accuracy and speed.

Expect up to 8 weeks of mandatory onsite training. Candidates should be comfortable with a heavy phone workload and HIPAA-compliant communications. Relocation sponsorship is not available.