Customer Advocate I

HCSC Group; Springfield (IL); Hybrid; USD 24,000 - 39,000; Full time

Job summary

HCSC in Springfield, IL is seeking a call center associate to respond to telephone and written inquiries from members and physicians. The role requires staying on the phone for approximately 85% of the time and performing research to provide prompt, accurate, and objective information.

Initially onsite, the position will transition to remote work after training. The schedule is Monday to Friday, 8am to 5pm CST, with compensation starting at $17.75 per hour and potential increases with tenure and

Qualifications

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsibilities

• Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
• Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

Skills

Customer service

Data entry

Typing

Interpersonal skills

Analytical skills

Organizational skills

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

This role will start onsite in our Springfield, IL office, however, we do expect this role to be remote/work from home after training. The schedule will fall within Monday -Friday 8am-5pm CST. The pay starts at $17.75/hour and progresses rapidly with regular increases up to $20.75 after 18 months along with other opportunities for advancement and growth in the company.

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Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.