Healthcare Member Support Advocate

Health Care Service; Tulsa (OK); On-site; USD 19,000 - 26,000; Full time

Job summary

Health Care Service in Tulsa is seeking a Customer Advocate to support members and physicians from an on-site call center. Expect to spend about 90% of your time on the phone, researching inquiries and delivering prompt, accurate responses.

You will handle billing, eligibility, and provider networks, using HIPAA-compliant secure communications. Collaboration with care teams and maintaining confidentiality are essential to ensure issues are resolved on first contact.

Qualifications

• High school diploma or GED.
• 6 months customer service or 6 months office experience.
• 1 year customer service and internal sales experience preferred.
• Data entry and typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills; independent decision making.

Responsibilities

• Monitor the phone in one of our on-site call center locations to promptly assist members and physicians with inquiries.
• Analyze inquiries to anticipate needs and take next steps.
• Initiate and code adjustment transactions to resolve inquiries.
• Help customers navigate the healthcare system to resolve issues and meet needs on first interaction.
• Collaborate with providers, families, and patients through secure communications per HIPAA to ensure needs are met.
• Maintain complete confidentiality of company information.

Skills

Computer skills

Data entry

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Independent decision making

Education

High School Diploma or GED

Job description

Health Care Service in Tulsa is seeking a Customer Advocate to support members and physicians from an on-site call center. Expect to spend about 90% of your time on the phone, researching inquiries and delivering prompt, accurate responses.

You will handle billing, eligibility, and provider networks, using HIPAA-compliant secure communications. Collaboration with care teams and maintaining confidentiality are essential to ensure issues are resolved on first contact.