Program Eligibility Specialist II: Impact & Accuracy

State of Arkansas; Little Rock (AR); On-site; USD 52,000 - 77,000; Full time

Job summary

State of Arkansas is seeking a Program Eligibility Specialist II within the Arkansas Department of Education to review, verify, and determine applicant eligibility for state-administered programs. The role requires strong policy understanding and excellent communication, ensuring accurate determinations and high-quality customer service.

Responsibilities include processing applications, documenting records, monitoring ongoing eligibility, and guiding clients through forms and status while

Qualifications

• At least two years of experience in eligibility determination, case management, social service administration, or a related field.
• Ability to interpret program policies and apply them to cases.
• Clear and professional communication with applicants is required.

Responsibilities

• Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations.
• Verify applicant information (income, assets, residency, household) per program guidelines.
• Maintain case records and documentation in compliance with state and federal regulations.
• Monitor ongoing eligibility and process renewals, changes, and appeals as needed.
• Identify discrepancies or fraudulent applications and escalate for review.
• Communicate eligibility requirements and program benefits to applicants clearly.
• Assist clients with forms and documentation; explain case status and processes.
• Educate applicants on policies and available resources to ensure transparency.
• Conduct quality control checks and audits to maintain accuracy in eligibility determinations.
• Generate reports and case summaries for internal review and audits.

Skills

Data analysis

Record management

Case processing

Policy interpretation

Oral and written communication

Attention to accuracy

Multitasking

Job description

State of Arkansas is seeking a Program Eligibility Specialist II within the Arkansas Department of Education to review, verify, and determine applicant eligibility for state-administered programs. The role requires strong policy understanding and excellent communication, ensuring accurate determinations and high-quality customer service.

Responsibilities include processing applications, documenting records, monitoring ongoing eligibility, and guiding clients through forms and status while