Eligibility Services Clerk — Help Families Access Benefits

Texas Health and Human Services; Harlingen (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Texas Health and Human Services Commission (HHSC) Access and Eligibility Services division is seeking an ES Clerk II in Harlingen, TX to provide clerical support to Eligibility Operations staff. The role involves processing mail, reviewing applications for signature and documents, and aiding clients with inquiries in a high-volume office.

The position is full-time, nonexempt, day shift, with occasional overtime and travel up to 10%. Telework is not eligible.

Qualifications

• Knowledge of computers and internet usage.
• Ability to listen to clients, relate and evaluate information.
• Ability to complete work within deadlines.
• Ability to read, understand, and apply policies and guidelines.
• Ability to communicate verbally and in writing.

Responsibilities

• Attends work on a regular and predictable schedule.
• Opens, dates, sorts, or distributes mail.
• Prepares and proofreads correspondence, forms, and other documents.
• Communicates with clients to provide, exchange, or verify information.
• Maintains records, files, or logs and retrieves documents.
• Batches forms prior to data entry and assembles materials into packets.
• May require overtime or weekend work as needed.
• Works in a high-stress, fast-paced environment to meet deadlines.

Skills

Computers and Internet usage

Active listening

Deadline-driven

Reading policies and guidelines

Verbal and written communication

Rapport with clients

Team collaboration

Education

High school diploma or GED

Job description

Texas Health and Human Services Commission (HHSC) Access and Eligibility Services division is seeking an ES Clerk II in Harlingen, TX to provide clerical support to Eligibility Operations staff. The role involves processing mail, reviewing applications for signature and documents, and aiding clients with inquiries in a high-volume office.

The position is full-time, nonexempt, day shift, with occasional overtime and travel up to 10%. Telework is not eligible.