Eligibility Services Clerk

Texas Health and Human Services; Harlingen (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Texas Health and Human Services Commission (HHSC) Access and Eligibility Services division is seeking an ES Clerk II in Harlingen, TX to provide clerical support to Eligibility Operations staff. The role involves processing mail, reviewing applications for signature and documents, and aiding clients with inquiries in a high-volume office.

The position is full-time, nonexempt, day shift, with occasional overtime and travel up to 10%. Telework is not eligible.

Qualifications

• Knowledge of computers and internet usage.
• Ability to listen to clients, relate and evaluate information.
• Ability to complete work within deadlines.
• Ability to read, understand, and apply policies and guidelines.
• Ability to communicate verbally and in writing.

Responsibilities

• Attends work on a regular and predictable schedule.
• Opens, dates, sorts, or distributes mail.
• Prepares and proofreads correspondence, forms, and other documents.
• Communicates with clients to provide, exchange, or verify information.
• Maintains records, files, or logs and retrieves documents.
• Batches forms prior to data entry and assembles materials into packets.
• May require overtime or weekend work as needed.
• Works in a high-stress, fast-paced environment to meet deadlines.

Skills

Computers and Internet usage

Active listening

Deadline-driven

Reading policies and guidelines

Verbal and written communication

Rapport with clients

Team collaboration

Education

High school diploma or GED

Job description

Job Title: ES Clerk II

Location: HARLINGEN, TX

Salary Range: $2,481.75 - $3,404.91

Shift: Day

Telework: Not Eligible

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non‑Exempt: Nonexempt

Facility Location: HARLINGEN

Job Location Address: 801 N 13TH STE 19

Brief Job Description

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self‑sufficiency. AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best‑in‑class customer service to clients and stakeholders.

Our staff are well organized, able to multi‑task, possess the ability to learn policy regulations, able to thrive in a challenging, fast‑paced, and evolving environment, have good communication skills, a positive attitude, strong work‑ethic and a desire to help others. If you also possess these skills, then we are looking for you.

Provides a variety of clerical support services in a service delivery office. Provides clerical support to Eligibility Operations staff. Process mail, open and date stamp incoming applications and supporting documents. Reviews applications for required signature, date, and supporting documents. Logs applications and assigns complete applications for processing. Returns incomplete applications to clients and assists with completion when necessary/requested. Copies and returns original documents upon request to clients/customers. Responds to client inquiries and requests for assistance. Job requires detailed oriented individuals with the ability to apply complex policies and procedures.

Essential Job Functions (EJFs)

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts).
• Prepares and proofreads correspondence, forms, and other documents, such as letters, memos, travel or purchase vouchers, using a computer and software.
• Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging.
• Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.
• Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
• Must be able to work in a highly stressful and fast‑paced environment, under constant pressure to meet required deadlines.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

Registrations, Licensure Requirements or Certifications

N/A

Initial Screening Criteria

• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.

Bilingual (English / Spanish) Skills Preferred

Work experience using a computer for inquiry and data entry, preferred.

Additional Information

This posting may be used to fill positions in other locations within the region, as vacancies occur.

Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.

Applicants selected for hire will be required to pass a fingerprint criminal history background check.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non‑fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on‑line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre‑Employment Checks and Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work. Download the I-9 Form.

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Brownsville