Manager, Product Quality Complaint Data Analytics

Insmed Incorporated; Bridgewater (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Scorpion Therapeutics is seeking a Manager, Product Quality Complaint Data Analytics to oversee global complaint analytics, reporting, and system support within the quality function.

You will lead complaint trending, develop analytics, support Veeva Vault, KPIs, and regulatory compliance, while managing a team of senior specialists. Hybrid work with onsite presence three days per week in Bridgewater, NJ.

Qualifications

• 8+ years in Quality Assurance, Post-Market Surveillance, or Complaint Analytics.
• At least 3 years in team leadership.
• Experience with regulated industries and regulatory compliance (FDA, ISO 13485) is preferred.
• Hybrid work setup based in Bridgewater, NJ with onsite presence three days/week.

Responsibilities

• Oversee global complaint analytics and reporting.
• Lead complaint trending and develop analytics.
• Support system enhancements (Veeva) and metrics/KPIs.
• Manage a team of senior specialists.
• Support regulatory compliance and post-market activities.

Skills

statistical trending

complaint management

Education

Bachelor's degree in related discipline

Tools

Veeva Vault

Qlik

Minitab

Job description

Role

Manager, Product Quality Complaint Data Analytics, overseeing global complaint analytics, reporting, system support, and process improvements within Insmed's quality function.

Responsibilities

lead complaint trending, develop analytics, support system enhancements (Veeva), oversee metrics/KPIs, support regulatory compliance, and manage a team of senior specialists.

Requirements

Bachelor's degree in related discipline, 8+ years in Quality Assurance, Post-Market Surveillance, or Complaint Analytics, with at least 3 years in team leadership.

Skills

statistical trending, complaint management, and familiarity with analytics tools (e.g., Veeva Vault, Qlik, Minitab).

Preferred

experience supporting regulated industries, regulatory compliance (FDA, ISO 13485), and project management.

High-Value

focus on product quality surveillance for drug, device, or combination products; hybrid work setup based in Bridgewater, NJ with onsite presence three days/week.

Work Involves

supporting regulatory compliance, complaint investigations, and continuous improvement in post-market activities.