Impactful Community Services Support Specialist

RiseMe; Aurora (CO); On-site; USD 27,000 - 41,000; Full time

Job summary

The Customer Support Specialist at Arapahoe County’s Community & Child Support Services Division serves as the first point of contact for clients needing assistance. The role handles a wide range of administrative duties to ensure efficient operations and delivers professional customer service in a fast-paced environment.

The position requires a high school diploma or equivalent and at least 2 years in customer service or administrative work.

Qualifications

• Provides professional level customer service to a diverse population in a fast-paced environment.
• Demonstrates ability to utilize computers and systems proficiently.
• Maintains high attention to detail and quality.
• Exposure to governmental policies related to Human Services and Child Welfare is desirable.
• Knowledge of the Two-Generation Approach is desirable.

Responsibilities

• Provides quality customer service and serves as a first point of contact to clients of CCSS Division.
• Assists clients with paperwork, applications, referrals, answers questions and provides direction, and conducts research.
• Performs document management duties, such as analyzing and screen documentation/applications for accuracy and performing data entry and recordkeeping activities.
• Utilizes various departmental computer systems for research, input, and tracking of relevant information.
• Performs administrative activities that support the operations of CCSS, which may include duties such as: creating/typing correspondences, answering phones, filing, data entry, creating and collating information packets, mail distribution, and records retrieval.
• Provides cross functional coverage when necessary and determined by Supervisor.

Skills

Customer service

Computer proficiency

Attention to detail

Government policies knowledge

Two-Generation approach knowledge

Education

High School diploma or equivalent

2+ years customer service/administrative experience

Tools

Computer systems usage

Job description

The Customer Support Specialist at Arapahoe County’s Community & Child Support Services Division serves as the first point of contact for clients needing assistance. The role handles a wide range of administrative duties to ensure efficient operations and delivers professional customer service in a fast-paced environment.

The position requires a high school diploma or equivalent and at least 2 years in customer service or administrative work.