Child Support Customer Advocate I

City and County of Denver; United States; On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Lifetime pension

457B Retirement Plan

PTO 140 hours + 12 holidays

Personal holiday

Wellness day

Volunteer day

Medical/dental/vision plans

Job summary

City and County of Denver’s DHS is seeking a Customer Services Technician I to support the Child Support program. The role focuses on inbound calls, in-person lobby assistance, and coordination with partners to ensure timely support payments.

The position requires a high school diploma and four years of office support experience; it offers a stable on-site schedule and competitive benefits, including a pension and health plans.

Qualifications

• Graduation from high school or GED/HiSET/TASC.
• Four years of office-support experience.
• Education/Experience Equivalency may substitute for minimum requirements.

Responsibilities

• Handle inbound calls in a call center to assist Child Support customers.
• Occasional lobby assist and in-person customer service.
• Collaborate with DHS divisions to meet customer needs.
• Enter and maintain client records across databases.

Skills

Customer service

Call center

Communication skills

Education

High school diploma or GED

Job description

City and County of Denver’s DHS is seeking a Customer Services Technician I to support the Child Support program. The role focuses on inbound calls, in-person lobby assistance, and coordination with partners to ensure timely support payments.

The position requires a high school diploma and four years of office support experience; it offers a stable on-site schedule and competitive benefits, including a pension and health plans.