Impactful Child Support Specialist

Jefferson County, Colorado; Golden (CO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Retirement matching

Wellness programs

Tuition reimbursement

Starting PTO bank 40 hours

Job summary

Jefferson County, Colorado is seeking a dedicated Child Support Specialist to ensure timely and accurate case processing for families. The role requires analytical reasoning to establish, enforce and modify child support obligations using ACSES and related tools, while maintaining trauma-informed service for diverse cases.

Key duties include confidentiality, compliance with state and federal rules, and collaboration with partner agencies to connect families with resources.

Qualifications

• Experience: Minimum of three (3) years of work-related experience
• Education: High School Diploma or GED, or an equivalent combination of education and experience is acceptable.

Responsibilities

• Adheres to strict confidentiality policies and appropriate release of information.
• Ensures case management services offered are compliant with Colorado Revised Statutes, court records and other federal and state rules and regulations that govern the child support program.
• Provides proactive and consistent customer service to customers or their legal representatives by providing information on the Child Support Services Program, case specific details and case status; utilizing interviewing and de-escalation techniques to address customer concerns; and identifying potential barriers to payment to ensure that each customer has enough information and resources required to make life altering decisions affecting their family.
• Maintains assigned caseload by working daily, weekly, and monthly reports; processing mail; clearing alerts and locates; reviewing calendar reminders and working dashboards to ensure cases are monitored closely and comply with state and federal timeframes.
• Collaborates with other county, state, tribal and international agencies by applying knowledge of state and federal rules and regulations to initiate and maintain necessary child support services for parents who do not live within Jefferson County.

Education

High School Diploma or GED

Job description

Jefferson County, Colorado is seeking a dedicated Child Support Specialist to ensure timely and accurate case processing for families. The role requires analytical reasoning to establish, enforce and modify child support obligations using ACSES and related tools, while maintaining trauma-informed service for diverse cases.

Key duties include confidentiality, compliance with state and federal rules, and collaboration with partner agencies to connect families with resources.