Customer Support & Records Specialist

Arapahoe County Government; Aurora (CO); On-site; USD 27,000 - 41,000; Full time

Job summary

Arapahoe County Government is seeking a Customer Support Specialist within the Community & Child Support Services Division of the Human Services Department in Aurora, CO. This hourly, full-time role is the first point of contact for clients and requires strong customer service and administrative capabilities.

The position emphasizes accurate data entry, document management, and proficient use of departmental systems, with duties spanning correspondence, phone handling, and packet preparation.

Qualifications

• High School diploma or equivalent and 2+ years in customer service/administrative roles.
• Ability to provide professional customer service to a diverse population in a fast-paced environment.
• Exposure to government policies related to Human Services and Child Welfare is preferred, plus knowledge of the Two-Generation approach.

Responsibilities

• Provides quality customer service and serves as a first point of contact to clients of CCSS Division.
• Assists clients with paperwork, applications, referrals, answers questions and provides direction, and conducts research.
• Performs document management duties, analyzing and screening documentation/applications for accuracy and data entry/recordkeeping.
• Uses department computer systems for research, input, and tracking of information.
• Performs administrative duties supporting CCSS operations (typing, answering phones, filing, data entry, creating information packets, mail distribution, records retrieval).
• Provides cross-functional coverage when necessary as determined by Supervisor.

Skills

Customer service

Data entry

Computer systems

Detail oriented

Gov policies knowledge

Two-Generation knowledge

Education

High School diploma or equivalent

Job description

Arapahoe County Government is seeking a Customer Support Specialist within the Community & Child Support Services Division of the Human Services Department in Aurora, CO. This hourly, full-time role is the first point of contact for clients and requires strong customer service and administrative capabilities.

The position emphasizes accurate data entry, document management, and proficient use of departmental systems, with duties spanning correspondence, phone handling, and packet preparation.