Impactful Collections & Loss Mitigation Specialist

Local-Government-Federal-Credit-Union; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Local Government Federal Credit Union in Raleigh, NC seeks a Collections Specialist II to proactively manage delinquent accounts, contact members, and develop repayment solutions to bring accounts current.

This role supports the Default Management team, documents interactions in the collections system, and ensures compliance with regulations while helping members improve their financial outlook.

Qualifications

• Minimum 1-3 years experience in consumer loan product collections.
• Understanding of accounting principles and business financial statements and tax returns.
• Knowledge of analyzing personal tax returns, personal financial statements, and credit bureau reports.
• Experience with credit procedures, policies, regulations and laws, including bankruptcy and consumer law.
• Strong interpersonal skills with ability to work in a team environment.
• Ability to function in a Consumer business office environment and utilize standard office equipment.

Responsibilities

• Contact Credit Union Members regarding loans in default via phone, email, and text message.
• Provide primary support for all incoming and outgoing call efforts to support delinquency and loss management goals.
• Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency.
• Work with members to develop repayment plans, loan modifications, or other solutions to bring accounts current.
• Ensure a consultative approach to restructuring loans and provide financial education resources to help avoid future delinquencies.
• Document all member interactions, payment agreements, and actions in the core collection system.

Skills

Collections

Accounting principles

Credit reports analysis

Interpersonal skills

Team collaboration

Office equipment

Tools

Core collection system

Collections software

Payment portals

Document retention software

Job description

Local Government Federal Credit Union in Raleigh, NC seeks a Collections Specialist II to proactively manage delinquent accounts, contact members, and develop repayment solutions to bring accounts current.

This role supports the Default Management team, documents interactions in the collections system, and ensures compliance with regulations while helping members improve their financial outlook.