Impactful Client Engagement Specialist - Safe Parking

Jewish Family Service of San Diego; San Diego (CA); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Paid Vacation

Holidays

Wellness Days

Job summary

Jewish Family Service of San Diego is seeking a compassionate Client Engagement Specialist to join the Safe Parking Program in Rose Canyon. This role focuses on engaging clients, navigating resources, and coordinating housing services for individuals and families facing housing insecurity across San Diego County.

The position emphasizes trauma-informed care, collaboration with partners, data entry accuracy, and timely escalation of safety concerns while delivering person-centered support.

Qualifications

• 1 year experience in a similar role or equivalent experience serving underserved/unhoused populations
• Skilled in navigating computer systems, databases and mobile phone technology
• Able to work a flexible overnight schedule, including weekends and holidays
• Comfort working in multilingual environments
• Experience in housing/homeless services preferred
• Ability to set limits with stressed clients while maintaining service quality
• Demonstrates unconditional positive regard for clients using the Safe Parking program
• Must be able to walk/stand for long periods and have reliable transportation

Responsibilities

• Create a welcoming environment for Safe Parking participants
• Guide participants to their parking location upon entry
• Complete intake tours, paperwork, and data entry into the ETOi database
• Submit agency logs and incident reports promptly
• Communicate concerns to supervisor
• Assist participants with resources for basic needs or program guidelines
• Ensure adherence to programmatic guidelines
• Conduct daily/nightly attendance checks
• Mediating and resolving client concerns
• Respond promptly to safety or security incidents at the site
• Know participants and connect them with help when needed
• Perform other duties as assigned

Skills

Client engagement

Resource navigation

Crisis intervention

Data entry

Multilingual

Customer service

Tools

ETOi database

Mobile phone technology

Job description

Jewish Family Service of San Diego is seeking a compassionate Client Engagement Specialist to join the Safe Parking Program in Rose Canyon. This role focuses on engaging clients, navigating resources, and coordinating housing services for individuals and families facing housing insecurity across San Diego County.

The position emphasizes trauma-informed care, collaboration with partners, data entry accuracy, and timely escalation of safety concerns while delivering person-centered support.