Client Engagement Specialist (Rose Canyon), Safe Parking Program

Jewish Family Service of San Diego; San Diego (CA); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Paid Vacation

Holidays

Wellness Days

Job summary

Jewish Family Service of San Diego is seeking a compassionate Client Engagement Specialist to join the Safe Parking Program in Rose Canyon. This role focuses on engaging clients, navigating resources, and coordinating housing services for individuals and families facing housing insecurity across San Diego County.

The position emphasizes trauma-informed care, collaboration with partners, data entry accuracy, and timely escalation of safety concerns while delivering person-centered support.

Qualifications

• 1 year experience in a similar role or equivalent experience serving underserved/unhoused populations
• Skilled in navigating computer systems, databases and mobile phone technology
• Able to work a flexible overnight schedule, including weekends and holidays
• Comfort working in multilingual environments
• Experience in housing/homeless services preferred
• Ability to set limits with stressed clients while maintaining service quality
• Demonstrates unconditional positive regard for clients using the Safe Parking program
• Must be able to walk/stand for long periods and have reliable transportation

Responsibilities

• Create a welcoming environment for Safe Parking participants
• Guide participants to their parking location upon entry
• Complete intake tours, paperwork, and data entry into the ETOi database
• Submit agency logs and incident reports promptly
• Communicate concerns to supervisor
• Assist participants with resources for basic needs or program guidelines
• Ensure adherence to programmatic guidelines
• Conduct daily/nightly attendance checks
• Mediating and resolving client concerns
• Respond promptly to safety or security incidents at the site
• Know participants and connect them with help when needed
• Perform other duties as assigned

Skills

Client engagement

Resource navigation

Crisis intervention

Data entry

Multilingual

Customer service

Tools

ETOi database

Mobile phone technology

Job description

Client Engagement Specialist (Rose Canyon), Safe Parking Program

Job Category: Programming

Requisition Number: CLIEN001740

• Posted : July 20, 2026


• Full-Time


• On-site

Locations

Showing 1 location

Jewish Family Service (JFS) is seeking a compassionate, mission-driven Client Engagement Specialist to join our Safe Parking Program team. In this rewarding nonprofit human services role, you will leverage your expertise in client engagement, resource navigation, community outreach, crisis intervention, and homelessness services to support individuals and families experiencing housing insecurity throughout San Diego County. As a key member of the Safe Parking team, you will create a welcoming, trauma-informed environment for participants enrolling in the Rose Canyon Safe Parking Lot, connecting them with critical resources, housing support services, case management referrals, and community-based programs that promote long-term housing stability and self-sufficiency. Reporting directly to the Site Supervisor, this position collaborates with internal teams and community partners to deliver high-quality, client-centered care while advancing JFS's mission to address homelessness, support underserved populations, strengthen families, and improve community well-being across San Diego.

Responsibilities:

• Creates a welcoming environment for all Safe Parking participants, current and potential


• Guide Participants to their parking location as they enter lot


• Completes intake tours, paperwork, and data entry into ETOi database


• Complete all agency logs and incident reports in a timely manner


• Appropriately communicate any concerns or issues to supervisor


• Assist participants with resources for basic needs or programmatic guideline clarification


• Ensure programmatic guidelines are being upheld and followed


• Conduct daily/nightly attendance checks


• Assist in mediating and resolving client concerns


• Provide immediate and professional response to any security /safety emergency or disturbance within the Safe Parking site


• Treat the parking lot like its home: know everyone who comes in and goes out, knows the needs of the clients and ensure they are connected to someone to get help


• Must be alert and active during your shift


• Perform other duties as assigned

Skills/Experience/Abilities That Are a Must-Have:

• One-year experience in a similar role, or equivalent combination of training, education and experience serving the underserved/unhoused population


• Skilled in navigating computer systems, databases and mobile phone technology


• Ability to work a flexible overnight schedule, including weekends and holidays


• Comfort working in an environment where multiple languages are spoken


• Previous social service/housing/homeless experience is preferred, (worked or lived)


• Experience setting limits when working with stressed clients, often in some level of urgency and demonstrating good customer service skills


• Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support


• Must have the ability to walk/stand for long period of time


• Must have reliable transportation to work

Skills/Abilities We’d Like You to Have

Physical Requirements:

• Be able to lift 20-25lbs


• Stand/Walk for long periods of time

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Title: Client Engagement Specialist

Organization: Jewish Family Service of San Diego

Department: PAHS/Safe Parking Program

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: Fully Onsite

Location: Rose Canyon Site

Reports To: Site Supervisor

Pay Range: $20 – $21/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees


• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave


• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays


• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.