Impactful Client Engagement Advocate for Housing Stability

The Road Home; Sandy (UT); On-site; USD 22,000 - 30,000; Full time

Job summary

The MVP Client Engagement Specialist at The Road Home serves as the first point of contact for new clients referred to the MVP Resource Center, coordinating intakes and providing basic necessities with compassionate support.

The role safeguards sensitive information, connects clients to resources, and helps remove barriers to housing, requiring trauma-informed approaches and strong problem-solving and empathy.

Qualifications

• Experience with diverse and vulnerable populations.
• Administrative duties and data entry experience.
• Experience supporting homelessness or social services is preferred.
• Bilingual abilities preferred.

Responsibilities

• Coordinate MVP intake tracking and timely responses.
• Complete new client intakes with accuracy and confidentiality.
• Communicate with external partners via email, phone, and Teams.
• Assist with room turnover, bed management, and client flow.
• Provide trauma-informed client support toward housing stability.
• Maintain client files and prepare documentation.
• Attend team meetings and collaborate across departments.
• Use agency vehicles to transport clients when needed.

Skills

Trauma-informed care

Client-focused

Interpersonal skills

Time management

Tools

Excel

Email

Job description

The MVP Client Engagement Specialist at The Road Home serves as the first point of contact for new clients referred to the MVP Resource Center, coordinating intakes and providing basic necessities with compassionate support.

The role safeguards sensitive information, connects clients to resources, and helps remove barriers to housing, requiring trauma-informed approaches and strong problem-solving and empathy.