Trauma-Informed Child Support Specialist

Jefferson County; United States; On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Paid time off

Holidays

Retirement matching

Wellness programs

Tuition reimbursement

Flexible schedules

Job summary

Jefferson County seeks a Child Support Specialist to facilitate outcomes for children's financial well-being. The role uses analytical reasoning to establish, modify, enforce and collect support obligations with trauma-informed, detailed case management and interagency collaboration.

You will work with various state and federal rules, handle complex documents, and provide resources and guidance to families while maintaining strict confidentiality and accurate ACSES entries.

Qualifications

• Minimum of three (3) years of work-related experience.
• High School Diploma or GED, or an equivalent combination of education and experience is acceptable.

Responsibilities

• Adheres to strict confidentiality policies and appropriate release of information.
• Ensures case management services offered are compliant with Colorado Revised Statutes, court records and other federal and state rules and regulations that govern the child support program.
• Provides proactive and consistent customer service to customers or their legal representatives by providing information on the Child Support Services Program, case specific details and case status; utilizing interviewing and de-escalation techniques to address customer concerns; and identifying potential barriers to payment to ensure that each customer has enough information and resources required to make life altering decisions affecting their family.
• Maintains assigned caseload by working daily, weekly, and monthly reports; processing mail; clearing alerts and locates; reviewing calendar reminders and working dashboards to ensure cases are monitored closely and comply with state and federal timeframes.
• Collaborates with other county, state, tribal and international agencies by applying knowledge of state and federal rules and regulations to initiate and maintain necessary child support services for parents who do not live within Jefferson County.
• Researches, records, interprets, and analyzes complicated legal documents to determine appropriate course of action to effectively secure accurate child support payments using the most efficient means possible.
• Performs discretional decision making by determining optimal courses of action through critical thinking, careful consideration, and interpretation of complex case circumstances and legal authority from multiple sources to obtain appropriate outcomes for customers.
• Updates, monitors and maintains the Automated Child Support Enforcement System (ACSES) and electronic document management system.
• Maintains written chronological history of work performed, contacts made, remedies utilized, legal and administrative advisements; calculations performed, resulting orders from court hearings and negotiation conferences held and all decisions and planned courses of actions for the case.
• Researches and investigates crucial locate and asset information for parties through several resources and tools to ensure continuity of critical child support services for families.
• Provides resources and collaborates with partner agencies.
• Makes referrals to various community outreach programs including workforce development for employment and education options, fatherhood program, Jefferson County Mediation, Karlis Family Center, Metro Lawyers, Improved Payments and Child Success (IMPACS) program, Work Force Center and Jeffco Action Center.
• Provides relevant documents and case notes and makes recommendations to the Assistant County Attorney relating to cases in need of legal consultation and cases scheduled for court hearing.
• Researches and prepares complex legal documents for review and approval by Assistant County Attorney; processes documents to be filed with court and provides copies to stakeholders.
• Implements performance enhancements and new processes.
• Provides recommendations to management for developing cost-effective and practical methods to increase productivity and collections; improve customer service and overall program efficiency.
• Assists in developing workflow processes and procedures.
• Attends collaborative meetings to discuss, analyze, and develop strategies defining efficient and effective delivery of services and maximization of performance as measured by federal, state and county metrics.
• Increases and maintains knowledge on crucial laws and developments in the CSS program by attending training, conferences, and workshops; reviewing professional articles and webinars; and maintaining contacts both statewide and nationally with professionals in the CSS program and CSS program partners to facilitate exchange of information.
• Performs other duties as assigned.

Education

High School Diploma or GED

Job description

Jefferson County seeks a Child Support Specialist to facilitate outcomes for children's financial well-being. The role uses analytical reasoning to establish, modify, enforce and collect support obligations with trauma-informed, detailed case management and interagency collaboration.

You will work with various state and federal rules, handle complex documents, and provide resources and guidance to families while maintaining strict confidentiality and accurate ACSES entries.