Empathetic Child Support Case Manager

Mesa-County; Grand Junction (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement

Paid Sick and Vacation Leave

Life insurance

Long term disability

Job summary

Mesa County Department of Human Services is seeking a Child Support Specialist to manage the lifecycle of child support cases, including initiation, establishment, enforcement, and modifications through court processes. The role requires empathetic, human-centered service, and accurate data handling to support families.

Responsibilities include conducting customer interviews, verifying information, and communicating with stakeholders while maintaining confidentiality and compliance in a

Qualifications

• Strong case management, investigative, analytical, and communication skills.
• Ability to manage a high-volume workload with tight deadlines.
• Interpersonal and conflict resolution skills to de-escalate challenging interactions.

Responsibilities

• Empathy-driven, client-focused service delivery.
• Maintain productive relationships with customers, attorneys, court personnel and partners.
• Gather, verify, and accurately enter critical case information into the child support system.

Skills

Case management

Investigative

Analytical

Communication

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Job description

Mesa County Department of Human Services is seeking a Child Support Specialist to manage the lifecycle of child support cases, including initiation, establishment, enforcement, and modifications through court processes. The role requires empathetic, human-centered service, and accurate data handling to support families.

Responsibilities include conducting customer interviews, verifying information, and communicating with stakeholders while maintaining confidentiality and compliance in a