Empathetic Child Support Case Specialist

Mesa County, CO; Grand Junction (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Mesa County Department of Human Services in Grand Junction is seeking a dedicated Child Support Specialist to manage the lifecycle of cases from initiation to enforcement and modification.

You will interview customers, verify information, perform financial calculations, and communicate with attorneys, employers, and families, applying confidentiality and compliance standards. This role requires strong organizational skills and empathy in a fast-paced setting.

Qualifications

• High school diploma or equivalent is required.
• Bilingual (English/Spanish) preferred.
• Strong case management, investigative, analytical, and communication skills.

Responsibilities

• Manage lifecycle of child support cases including initiation, establishment, enforcement, and modifications.
• Conduct customer interviews, gather information, and verify data for case processing.
• Communicate with attorneys, employers, and families; apply confidentiality and compliance standards.
• Demonstrate empathy and conflict-resolution skills in a high-volume, deadline-driven environment.

Education

High school diploma or equivalent

Bilingual (English/Spanish) (preferred)

Job description

Mesa County Department of Human Services in Grand Junction is seeking a dedicated Child Support Specialist to manage the lifecycle of cases from initiation to enforcement and modification.

You will interview customers, verify information, perform financial calculations, and communicate with attorneys, employers, and families, applying confidentiality and compliance standards. This role requires strong organizational skills and empathy in a fast-paced setting.