Impactful Child Support Case Specialist I

Delaware LLC; Delaware; On-site; USD 45,000 - 65,000; Full time

Job summary

The Child Support Specialist I position in the Operations Unit of DCSS at the Department of Health and Social Services (DHSS) is responsible for establishing and enforcing child support orders while delivering quality customer service. You will coordinate with the Department of Justice, Family Court, and other agencies, handling cases through research, documentation, and Delaware’s Child Support System.

Duties include in-person, phone, and email contact with clients, maintaining accurate

Qualifications

• Associates degree or higher in Behavioral or Social Science or related field.
• Six months experience in case management.
• Six months experience in interviewing clients and families.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve and report data.
• Six months experience in narrative report writing.
• Knowledge of basic mathematics (addition, subtraction, multiplication, percentages, decimals).

Responsibilities

• Interview obligees and assess needs; update case records with locations and assets.
• Access national, state, and local databases to support case processing and enforcement.
• Prepare petitions, motions, wage attachments, and related legal documents.
• Respond to inquiries; document all interactions in the automated system.
• Refer clients to public/private agencies for appropriate services.
• Maintain records and share information with agencies.
• Interview obligee/obligor to elicit information from diverse backgrounds.
• Participate in outreach/education programs with social service partners.
• Recognize crises and apply appropriate procedures to ensure safety.

Skills

Case management

Interviewing clients

Policy compliance

Automated information systems

Narrative reporting

Math basics

Education

Associates degree or higher in Behavioral or Social Science or related field

Job description

The Child Support Specialist I position in the Operations Unit of DCSS at the Department of Health and Social Services (DHSS) is responsible for establishing and enforcing child support orders while delivering quality customer service. You will coordinate with the Department of Justice, Family Court, and other agencies, handling cases through research, documentation, and Delaware’s Child Support System.

Duties include in-person, phone, and email contact with clients, maintaining accurate